Mercedes-benz Customer Service Executive

3 days ago

Peterborough, United Kingdom Intercounty Truck & Van Ltd Full time

Intercounty Truck & Van Ltd has been a successul Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

We currently have 2 positions for a Customer Executive at our Peterborough Depot.
- As a Customer Executive, you are an integral part of the Service Team.
- Your role is to be the professional 'manager' of the customer-centric service process.
- You are in direct contact with the customer and you are the skilled interface between them and the workshop, to deliver our customer promise.
- You have a significant impact on customer satisfaction and make a considerable contribution to the success of the aftersales operation.
- You are able to provide information on Mercedes-Benz Commercial vehicle services and products and respond to queries about service-related topics.

**Responsibilities**
- Active review of planned work to ensure customer readiness.
- Check-in of vehicle, including reviewing customer and vehicle data for completeness.
- Confirm the key customer contact and preferred communication method.
- Establish scope of repair and maintenance, gaining customer approval where required.
- Ensure that a visual inspection is performed and an automatic quick-test to establish the status of the vehicle.
- Explain and hand-over the Workshop Order to the Workshop Controller.
- Monitor the repair status and clarify additional repair services.
- Create basic cost estimates and invoices, including updates of Digital Service Records.
- Provide proactive customer updates using the preferred communication method.
- Co-ordinate the pickup date, time, method and location with the customer.
- Return the vehicle to the customer, including explanation of work carried out.
- Ownership of job packs and associated documentation.

**Desired Experience**
- Experience working in an operational service industry involving high customer expectations.
- Customer facing experience
- Experience in customer contact and customer support.
- Experience in an automotive or comparable role within the service sector.
- Basic business knowledge
- Interest in cars/trucks/automotive useful but not essential
- Good computer skills as well as general business knowledge.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

  • Customer Service Executive

    1 day ago

    Peterborough, United Kingdom Mercedes-Benz Intercounty Truck & Van Ltd Full time

    Customer Service Executive - Peterborough - £23,000 to £25,000 Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz franchise for 20 years covering the five counties of Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base. Our technicians, sales teams...

  • Parts Advisor

    1 day ago

    Peterborough, United Kingdom Group 1 Automotive Full time

    **Parts Advisor** **Overview** Our Mercedes Benz Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a Parts...

  • Customer Enquiry Specialist

    5 days ago

    Peterborough, United Kingdom Group 1 Automotive Full time

    **Customer Enquiry Specialist** **Overview** Our Mercedes Benz Peterborough Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our...

  • Workshop Controller

    2 weeks ago

    Peterborough, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** Workshop Controller Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Mercedes-Benz Dealership in Peterborough is looking to recruit a new Workshop...

  • Customer Service Executive

    7 days ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Job DescriptionCustomer Service Executive - Peterborough - 27/31k + BenefitsALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough.The Customer Service Exec / Client Success Executive plays a key role in ensuring exceptional client experience and...

  • Customer Service Executive

    7 days ago

    Peterborough, United Kingdom Aragon Direct Full time

    Peterborough Limited who trade as Aragon Direct Services and Vivacity Leisure are recruiting a Customer Service Executive to work as part of the Customer Services team based in Peterborough. The main purpose of this role is to provide high quality customer service in telephony, electronic, face to face and Reception support and other forms of customer...

  • Customer Service Executive

    5 days ago

    Peterborough, United Kingdom Aragon Direct Full time

    Peterborough Limited who trade as Aragon Direct Services and Vivacity Leisure are recruiting a Customer Service Executive to work as part of the Customer Services team based in Peterborough. The main purpose of this role is to provide high quality customer service in telephony, electronic, face to face and Reception support and other forms of customer...

  • Customer Services Executive

    1 day ago

    Peterborough, United Kingdom Robertson Sumner Ltd Full time

    We are looking for an experienced Software Account Manager to join a global technology business. Helping their aligned sales teams maximize their revenue potential through proactive and reactive customer account management. You will have the opportunity to work with the latest software sales and licensing accreditations and hone your skills in data driven...

  • Weekend Receptionist

    7 days ago

    Peterborough, United Kingdom Group 1 Automotive Full time

    **Weekend Receptionist (Temporary) - Mercedes-Benz Peterborough** **Shift Patterns: Sat: 8-5pm, Sun: 10-4pm (possibility of additional weekday hours)** **Want to meet your potential and have a great time doing it ?** In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent...

  • Customer Service Controller

    5 days ago

    Peterborough, United Kingdom Finning (UK) Ltd Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Due to continued growth within Finning, the UK and Irelands largest Cat dealership specialising in Caterpillar Equipment and Machinery, we have a vacancy for a Customer Service Controller to join our team As Customer Service Controller you will deliver excellent...