Customer Service Executive

6 days ago

Peterborough, United Kingdom ALH Recruitment Full time

Job DescriptionCustomer Service Executive - Peterborough - 27/31k + BenefitsALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough.The Customer Service Exec / Client Success Executive plays a key role in ensuring exceptional client experience and satisfaction. This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks.It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach to client engagement.Duties - Responsibilities: * Monitor and evaluate service delivery against agreed SLAs and KPIs * Prepare and deliver client performance reports, including ticket resolution times, project progress, and service metrics * Serve as the primary point of contact for key clients, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner * Provide actionable insights to internal teams and clients * Actively monitor open tickets and ensure timely updates and resolution * Coordinate internal tasks to meet client expectations and deadlines * Build strong relationships to enhance retention and satisfaction * Identify opportunities to improve processes and client experienceKnowledge / Skills: * Ability to build, improve and gain stakeholder engagement for a client first culture * Proven experience in client experience or client service management role * Strong organisational and time management skills * Excellent communication and interpersonal abilities * Proficiency in order management software / ITSM systems * Analytical mindset with the ability to interpret data, create reports and make informed decisions * Skilled in managing multiple tasks simultaneously * Ability to work collaboratively with cross-functional teams * Detail-oriented with a commitment to quality * Familiarity with ITIL frameworks and best practices for service management * Leader, client centric, empathetic, passionate, critical thinker, innovative and results focusedIf you feel you have the skills and experience to step into this Customer Service Exec / Client Success Exec position, please apply below

  • Customer Service Executive

    5 days ago

    Peterborough, United Kingdom Aragon Direct Full time

    Peterborough Limited who trade as Aragon Direct Services and Vivacity Leisure are recruiting a Customer Service Executive to work as part of the Customer Services team based in Peterborough. The main purpose of this role is to provide high quality customer service in telephony, electronic, face to face and Reception support and other forms of customer...

  • Customer Service Executive

    3 days ago

    Peterborough, United Kingdom Aragon Direct Full time

    Peterborough Limited who trade as Aragon Direct Services and Vivacity Leisure are recruiting a Customer Service Executive to work as part of the Customer Services team based in Peterborough. The main purpose of this role is to provide high quality customer service in telephony, electronic, face to face and Reception support and other forms of customer...

  • Mercedes-benz Customer Service Executive

    1 day ago

    Peterborough, United Kingdom Intercounty Truck & Van Ltd Full time

    Intercounty Truck & Van Ltd has been a successul Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base. Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer...

  • Sales Support

    2 weeks ago

    Peterborough, United Kingdom Huntress Full time

    **Title:Sales Support & Customer Service Executive** - Permanent (Full time) **Salary**: £25k Per Annum Our client based in **Peterborough** are seeking a Sales Support & Customer Service Executive to join their team on a **Permanent** basis. The successful individual will be providing sales support to an existing Sales Team, and always ensuring the...

  • Customer Service Controller

    3 days ago

    Peterborough, United Kingdom Finning (UK) Ltd Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Due to continued growth within Finning, the UK and Irelands largest Cat dealership specialising in Caterpillar Equipment and Machinery, we have a vacancy for a Customer Service Controller to join our team As Customer Service Controller you will deliver excellent...

  • Customer Service

    6 days ago

    Peterborough, United Kingdom Commercial Recruitment Full time

    Job DescriptionCustomer Service ExecutiveLocation : StamfordSalary : £25000Hours : Monday - Friday 08:45 - 17:30Customer Service Executive * Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints. * Work closely with clients to understand their event needs, objectives, and...

  • Customer Service Executive

    7 days ago

    Peterborough, United Kingdom Focus Search and Selection Full time

    **OFFICE BASED SALES ASSISTANT** **JOB TITLE: SALES ASSISTANT** **LOCATION: BOURNE - LINCOLNSHIRE** **HOURS: 8/9am to 4pm M-Th (Friday as required)** **RATE OF PAY: £21-23k** Our Client is a lead in waste management, provider of skip hire, grab hire, commercial waste collections and a manner of solutions within its operational area. They specialise in...

  • Customer Service/sales Representative

    1 week ago

    Peterborough, United Kingdom OCR Solutions Full time

    Customer Service Executive - Peterborough We are looking to expand our customer sales and service team. We a family-run business based in Fengate, Peterborough and we will be celebrating 10 years of operations this year. We are one of the leading commercial furniture suppliers in the industry and one of the largest stockists in the UK. The roles...

  • Customer Services Representative

    1 day ago

    Peterborough, United Kingdom The One Group Full time

    Customer Services and Administration Executive Peterborough - Hampton This role is a great mix of Customer Services and Administration which is available based in Peterborough with parking, you will be busy working as part of an excellent team who are friendly, great at their jobs and looking forward to you starting! You will get a bonus on top of your...

  • Customer Retention Executive

    2 weeks ago

    Peterborough, United Kingdom Progressive Property Full time

    **Customer Retention Executive (Marketing)** **Reports To: Campaign Manager** **Job Summary** **As a key member of our Marketing team, you’ll work to build, implement, measure and optimise campaigns and automated communications on a continuous basis to increase event attendance and reduce customer churn rate.** **Key Responsibilities** - Regularly...