Head of Data Protection, Information Access and Complaints

**Details**:
**Reference number**:

- 429424

**Salary**:

- £71,825 - £86,685
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Other

**Contract type**:

- Permanent

**Business area**:

- RSH - Legal

**Type of role**:

- Knowledge and Information Management

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Birmingham, West Midlands (England), B2 4BH : Bristol, South West England, BS1 6EH : Leeds, Yorkshire and the Humber, LS1 4AP : Manchester, North West England, M1 3

**About the job**:
**Job summary**:

- We are currently looking for a new Head of Data Protection, Information Access and Complaints (DPIAC) to join us in a varied key role at the Regulator of Social Housing (RSH).

With a career at RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses 4 million people across England.

**Job description**:

- As the Head of Data Protection, Information Access and Complaints, you will act as our designated Data Protection Officer, managing a dedicated data protection team, to ensure that RSH meet our obligations under GDPR, the Data Protection Act 2018, the Freedom of Information Act 2000 and any other related data protection or information access legislation.

You will act as a key point of contact for information and advice around data protection and information access and will inform and advise on RSH’s data protection policies and systems, information access and document retention, ensuring they are kept up to date. You will also take responsibility for the regulator’s external complaints process.

**Person specification**:
**Benefits**:

- Alongside your salary of £71,825, Regulator of Social Housing contributes £20,807 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

**Why work at RSH?**
At RSH, we offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work-life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

**Location**
We operate a hybrid model of working with a mix of office and home working, as well as offering a range of flexible working arrangements.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2025/26, however will remain within the city centre. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

**Benefits and Salary**
At RSH, we offer a competitive salary along with a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.

**Things you need to know**
**Application process**
For more information on the role, please see the attached Role Profile.

**Commitment to equality and diversity**
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience.

We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment.

**Things you need to know**:
**Selection process details**:
**Interviews**
Interviews are expected to take place in early November and will be held via Microsoft Teams. We expect this to be a two stage interview process.

Feedback will only be provided if you attend an interview or assessment.

**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirem