Training Co-ordinator

**Why do we want you?**

We are looking for an exceptionally well organised administrator to join our course operations team.

Internally known as a Course Operations Coordinator, your role will work alongside others to deal with any issues that arise and ensure that all events are a success

So, you will need a professional telephone manner, experience offering a high standard of customer service and be confident speaking to internal and external stakeholders

**We are Wilmington plc**

Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices.

We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.

**Find out more about our core purpose and how we help our customers do the right business in the right way.**

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.

Mercia Group is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide and they are part of the Wilmington T&E division.

As part of this role, you will be part of a team that focuses on the organization and planning of our events, which will be either face to face, virtual or recorded. You will work alongside others to deal with any issues that may arise and ensure that our events are a success.

You will also be integral in ensuring all communications are sent as required to our external support network. You will also work alongside colleagues, providing a service to our clients who access Mercia’s website to consume training products and services.

**In addition to this as our Training Co-ordinator you will be responsible for**:

- General administration and facilitating the running of accountancy and tax courses
- Assisting with the planning and organising of various courses and online training. This involves coordinating venues, speakers, recordings, dates and communications to clients
- Reviewing processes and procedures to continually improve
- Delivering a key contribution to the development of the business and ensuring that Mercia’s training is always of the highest quality.

**In order to be successful in this role you must have / be**:

- Experience working in an office/administration environment
- You must be able to work on your initiative
- A strong team member who can support others with tasks
- You must demonstrate that you can work in a fast-paced environment
- Be able to communicate efficiently with clients and external suppliers, including dealing with difficult conversations
- An exceptionally strong planner who can prove they can multi-task
- Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills
- Strong ICT skills and exposure to different systems
- Ability to negotiate with others and seek resolutions
- Excellent interpersonal skills with the ability to work with mínimal This is important as the teamwork in a hybrid office/home environment
- Exceptionally well organised and able to plan independently
- Experience in organising training events is desirable

**If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today