D&r - Dependency & Recovery Guide - West Yorkshire

Recovery Guides will provide intensive wrap around, one-to-one support to all Service Users, to guide them through their recovery journey, dependent on individual needs. Recovery Guides work in an outcome focused environment which is achieved by bespokecase management supporting Service Users to address health and lifestyle risks, motivating Service Users to successfully understand and manage their dependency and recovery needs, to develop skills to change to a healthier lifestyle and to support engagementwith treatment services. They will support Service Users in maintaining their motivation to change and to engage with their probation supervision. Recovery Guides will work in partnership with Senior Recovery Navigators, Recovery Navigators/Co-ordinators,Recovery Champions (Peer Mentors), Team Managers, NPS Responsible Officers, IOM, Police and community support services.

**Duties**
- Hold a professional relationship with the Responsible Probation Officer (RO) to support Service Users (SU) through one-to-one and group interventions.
- Proactively manage a caseload of Service Users in line with the information contained within the Referral provided by the RO.
- Conduct an initial assessment, with referred low and medium complexity Service Users, to assess the appropriate level of support required for their personal wellbeing journey.
- Prepare and agree individual action plans following initial assessment, and regularly review progress with the SU.
- Delivery of 1-2-1 / group interventions and skills training to Service Users to meet identified need(s) to a high-quality standard.
- Provide support and advocacy and information, advice and guidance to address need(s).
- Deliver social-inclusion activities.
- Deliver in a variety of venues including Ingeus community venues, probation offices and police stations.
- Signpost and support Service Users to engage with mainstream services to provide ongoing support.
- Work alongside integrated specialist support partners Humankind.
- Develop effective relationships with Probation and all relevant agencies; be aware of referral routes and actively promote good partnerships and effective joint working.
- Provide a supported handover of service users to substance misuse, mental health, accommodation, personal wellbeing, training and employment and other support services and also attend appointments.
- Be alert and responsive to behaviour, information or changes which could indicate a change in risk of serious harm.
- Respond appropriately to challenging behaviour (including Unacceptable Behaviour) in order to de-escalate tension, to enable Service User to manage strong feelings and to ensure their own safety and that of others.
- Record contact and progress on approved systems and report back to Responsible Officers and Recovery Navigators.
- Working closely with the RO and contribute to sentence/risk management plans and reviews.
- Develop effective relationships with all relevant agencies; be aware of referral routes and actively promote good partnerships and effective joint working. Maintain positive and professional working relationships with all those working in the probationsystem.
- Undertake any other duties which fall reasonably within the nature, grade and responsibilities of the post.

**Essential**
- Experience of working successfully with vulnerable, challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
- Ability to navigating a complex landscape of dependency and recovery support services.
- Ability to deliver short and tailored interventions to address barriers within a given timeframe.
- Ability to engage and motivate and to demonstrate resilience.
- Trained as Health Trainer Champions (HTCs), (RSPH Level 2 Award in Understanding Health Improvement), or willingness to work towards.
- Willingness to train as Health Trainers (HTs).

**Desirable**
- Lived Experience to engage/re-engage Service User.
- Knowledge of the criminal justice system and legislation in relation to the Rehabilitation of Offenders Act.
- Knowledge of national and local initiatives in relation to dependency & recovery.
- Experience of working in a multi-agency environment and developing partnerships.
- Ability to drive and own a car as travel will be required.
- ICT literate.

**Benefits**

As an Ingeus employee, you will have access to a range of benefits including:

- 25 days annual leave plus bank holidays
- Life insurance
- Private medical care
- Company pension
- Online discount shopping
- Additional leave for personal development and community volunteering
- The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

**_Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams acrossthe UK help people improve their employment, skills, and wellbeing. Were purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change._**

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