Communications and Engagement Officer

**Details**:
**Reference number**:

- 306043**Salary**:

- £34,173 - £34,971**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People, Capability and Place**Type of role**:

- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Pontypridd, SheffieldAbout the job

**Job summary**:
Do you want to be part of an energetic, innovative team and bring your skills to one of the biggest changes to the administration of the Civil Service in decades?

We’re looking for people who are flexible, intuitive and are comfortable taking high levels of volume, speed and complexity in their stride.

A number of exciting new roles have come up in the Synergy Programme, a cross-departmental group formed in response to Government Business Service’s request for individual departments to group together in ‘clusters’ to drive efficiencies, increase buying power and improve the quality of shared service to our end users - our people.

The Synergy Programme is the largest of five departmental clusters, comprising the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs and the Home Office. The Department of Work and Pensions hosts the Synergy Programme. Your work will impact the procurement arrangements for the next 15 years, impacting over 50% of all Civil Servants - that’s 230,000 people across the four departments and arm’s length bodies.

Success of the Programme is crucial as Civil Servants rely on shared services to provide business critical tools in human resources, finance, payroll, and procurement. It affects everything we do, from joining a department as a new starter, the way we claim for expenses, how we buy goods and services such as our laptops and canteen provisions, to the way we receive our pensions when we retire.

For all jobs located in Wales, the ability to speak Welsh is desirable.

**Job description**:
You will be able to use your knowledge, skills and experience to positively engage others, working quickly and effectively, through ambiguity, to manage competing priorities and changing deadlines.

Working effectively with the team and across a wide range of cross departmental colleagues you will deliver high quality and timely communication and engagement activity, developing content for key events and channels.

Key tasks include:

- Contributing to the implementation and delivery of a detailed Communications and Stakeholder Engagement strategy and action plan including:

- Building effective and proactive relationships across programme colleagues and key stakeholders supporting delivery of the programme objectives.
- Developing, managing, and updating communication tools and databases.
- Facilitating interactive sessions with our stakeholders (for example, in webinars, workshops, large scale events and meetings).
- Support delivery of a range of communications and engagement products, from inception to completion including commissioning content, drafting copy, and clearing.
- Co-ordinate the delivery of comms and engagement activities across the team, programme and wider partners and stakeholders, identifying the best channels and mechanisms to reach and engage with target audiences.
- Support evaluation and reporting of the teams’ communications and engagement activity.

**Person specification**:
**Essential Criteria**
- Experience of working with digital tools. across a mix of channels to communicate and engage within an organisation and across its stakeholder network** (Lead Criteria)**:

- Excellent planning and organisational skills.
- Evidence of building good working relationships with people outside their team.
- Excellent written and oral communications skills

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Changing and Improving
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Applications should be made via CS Jobs. We select using Success Profiles
- Experience of working with digital tools. across a mix of channels to communicate and engage within an organisation and across its stakeholder network_**_ _**

Sift and Interview dates are to be confirmed

**Further Information**

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

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