Customer Support Representative

1 week ago


Guildford, United Kingdom Igenomix Full time

Career opportunity at Igenomix: Customer Support Representative

Exciting opportunity with Igenomix - Pioneers in advanced reproductive genetic testing.

At IGENOMIX we provide advanced services in reproductive genetics. Our broad experience and qualifications make us the global leader in this field. The constant efforts we make in R&D, enable us to create and develop specific tools to support professionals in the reproductive medicine area.

Igenomix is part of Vitrolife Group, Vitrolife is an international medical device and genetic services Group. Vitrolife develops, produces and markets products for reproductive health together with services that provide personalised genetic information to improve clinical practices in infertility, women’s health and rare diseases. Headquartered in Gothenburg, Sweden, the Group currently employs approximately 1,200 people worldwide. Its products, services and solutions are available in more than 110 markets through a network of subsidiaries and distributors. The Group has wide-ranging experience in the fertility field with an advanced research capacity. The Vitrolife share is listed on NASDAQ Stockholm.What are you accountable for achieving?
- Coordinate and responsibility for material shipping using various courier companies in a timely manner.
- Provide all aspects of logístical support to customers, both UK and European
- Gather the required internal and external information, track cases and troubleshoot as appropriate.
- Update any information in the technical system.
- Complete other clerical tasks.
- Provide support to team, where required.

What will you need as a successful Customer Support Representative?
- Good level of IT literacy (Microsoft Office, Excel).
- Up to 1 year of previous experience in an automated customer service environment or an equivalent background.
- Strong team player with great interpersonal and communication skills.
- Customer orientation and problem-solving ability.
- Methodical and organized.
- Good command of English language,
- Previous logistics or working with couriers an advantage

This is a unique opportunity to join a dynamic, growing company at an early stage where the right person can have a big impact.

If this sounds like a role for you, please send us your CV.



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