Customer Service Representative

2 weeks ago

Guildford, United Kingdom Thrifty Car and Van Rental Full time

Thrifty Car and Van Rental are recruiting for a Customer Service Representative in our Guildford branch.

If you are working, or have worked within a customer driven environment, and are passionate about delivering excellent customer service, then this may be the role for you

**About Thrifty Car and Van Rental**

Thrifty currently operates over 80 rental locations across the UK. Our head office is based in Exeter, along with a central office based in High Wycombe.

At Thrifty, our people work hard to deliver exceptional customer service, and we drive for success by delivering great customer service, first time, every time.

It is easy for us to tell you what life is like at Thrifty and why you would love being a part of the team but we thought you would like to hear for yourself. Click here to read some of our success stories.

We foster an environment where our employees are treated with the upmost dignity and respect. We provide an environment where they can develop their skills, gain great experience, have opportunities for development, and be recognised for their hard work, dedication, and achievement.

**The key responsibilities include**:

- Dealing with customers face to face and via the telephone
- Opening and closing rental agreements
- Delivering excellence to ensure customer satisfaction
- Upselling additional products working towards uncapped bonus potential
- Calculating quotations for customers
- Checking vehicles before and after rental
- Building rapport with our customer base
- Flexibility to assist in other departments across the branch when needed

**Personal Attributes**
- Hardworking and able to work in a very fast paced environment
- Great attention to detail
- Be able to work as part of a team as well as independently

**Skills, Experience and/or Qualifications Required**
- Held a full UK driving licence for at least 12 months
- Have worked in a customer facing role before (desirable)

**Hours of work**
- 40 hours per week

**What we can Thrifty offer?**
- The exciting opportunity to join a successful and expanding company.
- 30 days holiday inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Thrifty Savings - Employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas team events
- A Cycle to work scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary

**Job Types**: Full-time, Permanent

**Salary**: £19,824.60 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Driving: 1 year (required)

Licence/Certification:

- Driving Licence (required)

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