Central Services Assistant

**Central Services Assistant - £17,500 per annum**
**Purpose**:
We are looking for a Central Services Assistant to join our busy Central Services team, which provides support functions to the staff of the Lyons Davidson Group.
**Duties/Responsibilities**:
Our busy Central Services Team is looking for an enthusiastic, reliable and diligent individual to join the team. The role is based at our Queen Square, Bristol Office.
The role covers variety of tasks, primarily processing incoming mail which is scanned direct to files, followed by assisting with various casehandler direct printing requests and various other queries.
The majority of the work has to be completed the same day to meet Service Level Agreements.
The work would typically include the tasks listed below:

- General administration duties associated with scanning incoming post, including preparing documents, adding bar codes, scanning, validating, and picking items to return to case handlers;
- Use of various bespoke Applications, scanning and allocating of documents in additional to TopDesk Requests received from casehandlers
- Actioning direct printing requests
- Photocopying/ assisting with reprographics as required;
- Cover for centrally printed mail.
- Preparation outgoing mail, processing Royal Mail labels and preparing mail for end of day collection by Royal Mail.
- Assist with deposits and retrieval from deeds store as requested and that records are kept in good order;
- Assisting with other general administration duties, including Stationery, as required.
- **Skills/Competencies required**:
You will have the ability to work accurately and efficiently, have excellent communication skills, good interpersonal skills and a flexible attitude and willingness to work as part of a team.
You must be computer literate, with good working knowledge of Microsoft Office, particularly Word. You must have the ability to work unsupervised.
**Experience**:
Previous experience in a similar role would be desirable but not essential.
**Education**:
A good standard of education including Maths and English.

We are a responsible business with clear core values of communication, commitment, innovation and accessibility. Through effective **communication**, we engage with our staff and involve them in decision making, whilst ensuring they are supported at all times. We show **commitment** by investing in our people with development and training, developing the work we do through the use of technology and **innovation, **whilst encouraging* accessibility *and diversity in our people, delivering opportunities and development to all.
You’ll receive a wide range of company benefits, including:

- Holiday entitlement of 25 days (plus bank holidays), with extra days after 2 and 10 years’ service
- “Dress for your day” dress code policy
- Employee health cash plan which helps towards cover for optical, dental and physiotherapy treatment and other healthcare costs
- Discretionary annual bonus scheme
- We believe in recognising and rewarding our people’s achievements and through our recognition programme, we award employee of the month and customer service awards and long service awards - each year our top achievers from across the company are invited to our annual employee awards ceremony to celebrate their success
- Group personal pension scheme
- Life assurance for joiners to our pension scheme

Flexible benefits including pension, bikes for work and health screening
- Our employee assistance programme offers free, confidential telephone and face to face counselling and online health and wellbeing resources
- Lifestyle discounts and offers
- Regular social and charity fundraising events
- Course funding opportunities, study leave provision and paid membership fees
- Season travel loans
- and much more

We encourage people to develop in their roles, and improve their skills and knowledge, as well as providing them with progression and promotion opportunities. We’re keen to promote ongoing learning for all staff and provide a variety of training opportunities including legal updates, soft skills and management training, as well as a comprehensive induction programme for all new starters.

**Salary**: £17,500.00 per year