Customer Service Advisor Apprenticeship

2 weeks ago

Letchworth Garden City, United Kingdom Calex Full time

The role of a Customer Service Advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships.

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment, and who wants to develop a long-term career with an ambitious automotive brand.

THE ROLE OF A CUSTOMER SERVICE ADVISOR

The Customer Service Advisor role varies slightly by the employer, based upon the specific needs of the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop

WORKING WEEK

Monday to Friday 8.30am - 5.30pm, however, each of our retailers will have different requirements. Total hours per week: 40.00.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to off-the-job training. We'll support you to understand the working hours during the recruitment process.

YOUR DEVELOPMENT

The Programme typically lasts for 12-14 months and you'll achieve a nationally recognised qualification.

We will support you to gain your Functional Skills (Core Skills in Scotland), if you require them, in Maths and English.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

SKILLS & PERSONAL QUALITIES

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate awillingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles, and really engage in the recruitment process.

Willingness to learn
Team working/working with others
The motivation for the role/automotive and engineering interest
Personal responsibility and career ownership
Problem-solving

FUTURE PROSPECTS

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

ENTRY REQUIREMENTS

Age: 16+

Prior Attainment: GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicated grades are accepted.

'Equivalent' grades include:
BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)

  • Customer Service Advisor

    1 week ago

    Letchworth Garden City, United Kingdom Osborne Appointments Full time

    **Are you looking for an exciting opportunity?** **Do you have strong Customer Service skills?** Osborne Appointments are recruiting on behalf of our client based in Letchworth Garden City, and currently looking to recruit several Customer Service Advisors to join the team, with full training provided. - **_Monday to Friday - 37.5 hour week_**: -...

  • Service Advisor

    2 weeks ago

    Letchworth Garden City, United Kingdom Auto Skills UK Full time

    Service Advisor Location - Letchworth   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling...

  • Service Advisor

    1 week ago

    Letchworth Garden City, United Kingdom Auto Skills UK Full time

    Service Advisor Location - Letchworth   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards....

  • Customer Service

    2 days ago

    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...

  • Customer Service Advisor

    1 week ago

    Letchworth, United Kingdom Ellis Mason Full time

    **ARE YOU GOOD WITH CUSTOMERS AND CONFIDENT ON THE PHONE?** - Ellis Mason_ are recruiting for a **CUSTOMER SERVICE ADVISOR** to join a highly successful based business based in Letchworth. The role will involve customer service, administration and purchase ledger, all of which will be trained by the Office Manager. As a **CUSTOMER SERVICE ADVISOR**, you...

  • Service Advisor

    1 week ago

    Letchworth Garden City, United Kingdom Jago Consultants Ltd Full time

    We have fantastic opportunities for service advisors to join our fast paced, busy aftersales teams. You will be the first point of contact for all service customers, managing their customer journey from start to conclusion. As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you...

  • Service Advisor

    2 weeks ago

    Letchworth Garden City, United Kingdom Jago Consultants Ltd Full time

    We have fantastic opportunities for service advisors to join our fast paced, busy aftersales teams. You will be the first point of contact for all service customers, managing their customer journey from start to conclusion. As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you...

  • Customer Service Advisor

    4 days ago

    Letchworth, Hertfordshire, United Kingdom Personnel Link Employment Group Full time £28,000 - £36,000 per year

    Customer Service AdvisorLetchworth Garden City£13.64 per hourMon to Fri 9 to 5About the RoleThis is a customer facing role within a council setting. You will support residents with enquiries across a range of services. The role involves communication by phone and email with a focus on resolving issues quickly and professionally. People with experience in...

  • Customer Service Csa 30hrs

    2 weeks ago

    Letchworth Garden City, United Kingdom Appcastenterprise Full time

    At Entain, our Customer Service Advisors are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Advisor role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services...

  • Customer Service Advisor

    4 days ago

    Letchworth, United Kingdom Aztek Logistics Limited Full time

    Working Monday to Friday 8:30am - 5pm We are currently seeking a driven and customer-focused individual to fill the role of Customer Service Advisor. If you're passionate about delivering high-quality services and ensuring client satisfaction, this could be the opportunity for you. We offer an outstanding 1-2-1 Customer Service platform ensuring that all...