Spa Receptionist

1 week ago

London, United Kingdom Third Space Full time

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us and we wouldn’t have it any other way. This is our space.

Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in.

We have an exciting opportunity for someone who can deliver a 5 star service, making the customer journey a great experience; as a Spa Receptionist it’s important to be both welcoming and engaged when liaising and building relationships with customers and also within your direct team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.

You will need to be fully conversant with the Spa offerings and able to make informed recommendations and advice clients on aftercare products, with a focus to retain our clients.
As well as being a customer-facing role, you will also be required to roll-up your sleeves and ensure that the Spa reception and displays are always clean and clear throughout the day and that stock is replenished at all times.

**Your duties will include**:

- Offering a warm meet and greet to all clients
- Taking/ re-arranging bookings
- Forecasting booking issues
- Banking
- Opening/closing the spa
- Managing feedback and complaints in a professional manner

**Skills and attributes required**:

- Must be willing to take further training in all products available
- Ability to understand the spa daily figures to hit targets
- Proactive ensure high standards of hygiene within the spa
- Able to attend member evenings or special functions as and when required and help out as requested
- Experience within customer service is essential

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