Student Support Receptionist

2 weeks ago


Gants Hill Station, United Kingdom Mont Rose College of Management & Sciences Full time

**Student Support Receptionist**

Mont Rose College are looking for a Student Support Receptionist who can provide student-focused, personalised, consistent and professional front-line services, aiming to resolve all incoming queries at first contact.

Primary duties will include:

- Providing bespoke information, advice and guidance to internal and external stakeholders, campus reception duties, administrative support to the campus operations team and general support to the wider campus teams as and when required.
- Contributing to the creation of a friendly & supportive atmosphere for students & staff.
- Working on the Reception desk, providing a professional and efficient frontline service.
- Dealing impartially, effectively & courteously with students, colleagues & external visitors.
- Maintaining Reception and lobby areas to ensure they are neat, tidy & presentable at all times and that non-digital material kept there is relevant and up-to-date.
- Producing & sending out routine correspondence as required, such as pre-arrival communication.
- Working with the College Manager & other colleagues to continuously improve service delivery.
- Managing own workload and using judgement when to refer decisions to the College Manager.
- Monitor stocks of stationary, leaflets, printer inks etc. and complete stationary order forms for the budget holders to sign when new stationary is required, in conjunction with the Facilities Manager.
- Making calls for potential students for their enrolment.
- Answer incoming calls and direct theses to the correct person/team as required.
- Direct visitors to the college to the correct location within the campus, in a polite and professional manager.
- Assist with the creation of weekly timesheets for staff to sign in and out each week, liaising with the HR team for any staff changes.
- Contact/call any incoming leads received via our online marketing, some of these may be cold calls.
- Taking student reviews either in campus or online, wherever required.
- Managing admission queries through college Management Information Software (MIS).
- Work flexibly as part of the campus administrative team, contributing to the development of administrative systems and procedures, in order to ensure that a high quality administrative support service is provided to students & staff.

**Location**: Gants Hill, IG2 6NQ

**How to apply**:
A current CV detailing your qualifications and work experience

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)



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