Private Referrals Co-ordinator

**Main Objective**
- **Ensure the smooth running of the Private referral service by ensuring high standard of duties.**

**General**
- Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
- Maintain at all times strict confidentiality of information relating to any sensitive information
- Communicate information effectively using the correct channels;
- Ensure familiarisation and adherence with Swan Family’s policies and procedures at all times
- Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
- Carry out responsibilities effectively, accurately, promptly and in a well-organised way
- Observe and work to the Swan Family’s Core Values
- Dispose of confidential paperwork appropriately using secure methods
- To uphold Swan Family’s core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.

**Principal Duties**
- Working in partnership with Private Families and other external agencies.
- Monitor referrals coming in, liaise with office staff to set up and arrange contacts both for private referrals.
- Monitor reports and ensure they are sent to the relevant people in a timely manner
- Ensure data monitoring documents are updated and any issues identified are flagged with management, including Liverpool Cafcass data monitoring forms.
- Updating receipt logs/calendars where necessary
- The general ‘house-keeping’ of files, ensuring relevant documents are available and updating them when necessary.
- Sourcing information that can promote and support service delivery.
- Ensuring payments for private referrals are made on time and added to the relevant calendar.
- Take payment for private referrals and ensure receipt log is updated promptly.
- Working with centre managers to source room availability for private referrals in the centre.
- Setting up private referrals from completing meetings to setting up family files and facilitating contacts
- Quality assure reports from Swan Centres and private contact reports before submitting or sending to the relevant person.
- Flag any safeguarding concerns immediately to the relevant person.
- Managing the private referral inbox for Liverpool and ensuring queries are answered
- General administrative duties such as answering telephone calls within the office

**Performance Measurement**
- Meeting or exceeding deadlines and timeframes set for tasks and projects.
- Meeting or exceeding agreed Key Performance Indicators for specific projects, to be agreed prior to the project commencement date
- The jobholder’s commitment to, and success in, their Personal Development Plan
- Improvement in the quality and content of service provided
- Ability to cope with periods of high workload and prioritise tasks
- Contribution to the overall team effort
- Achievement of goals indicated in monthly performance reviews
- Achievement of all areas of minimum performance standards

**Strict Confidentiality**

Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal

**PERSON SPECIFICATION**

**KNOWLEDGE**

**The applicant will have**:
**DESIRABLE**

**ESSENTIAL**

a professional qualification in working with children or equivalentknowledge of child developmentknowledge of theories and practice relating to social work with children and familiesknowledge of current UK legislation relating to children and families.knowledge of child abuse, its manifestations, causes and consequencesknowledge of child protection practice and procedures**EXPERIENCE**

**The applicant should**:
**DESIRABLE**

**ESSENTIAL**

have experience of work with children and familieshave experience of supervised contact between children and familieshave extensive experience in report writing and preparing documentation for court**SKILLS**

**The applicant will have**:
**DESIRABLE**

**ESSENTIAL**

the ability to communicate clearly both orally and in writingexperience of it packages, including ms office and the willingness to learn new programsexcellent communication skills and the ability to relate to a wide range of peoplethe ability to organise his/her work effectively and manage others to do the samethe ability to work as part of a teamskills in direct work with childrenassessment skills relating to work with children and familiesskills in liaison and negotiation with other agencies and clientsstrong personal organisational skillsThe ability to prioritise their workload and work in high pressured environments.**ATTITUDES**

**The applicant must be**:
**DESIRABLE**

**ESSENTIAL**

committed to equal opportunity, anti-discriminatory and anti