Helpdesk Coordinator

**Reference: TS/PW/24-03/305**

**Job Title: Helpdesk Coordinator**

**Salary: Competitive**

**Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 09:00 - 17:00 - 37.5 hours per week**

**Location: Lambeth**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Lambeth

**Your primary responsibilities will include**:

- To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating database of quotations, engineering overtime and statutory compliance certification, where requested.

**About You**:

- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES