Site Soft Services Manager

6 days ago

Lambeth Greater London, United Kingdom OCS Full time

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Typically Monday - Friday. This role is being offered on an initial 12 month fixed term contract.
You will be expected to be on-site 5 days per week.
We are seeking an experienced Soft FM Manager to lead and deliver exceptional facilities services for the South London and Maudsley NHS Foundation Trust. This pivotal role requires a proactive leader who can ensure compliance, maintain service excellence, and foster a culture of safety and efficiency. If you have a proven track record in operational management and a passion for delivering high-quality Soft FM services, this is an outstanding opportunity to make a real impact.
Provide leadership and management for all Soft FM services to ensure safe, compliant, and efficient delivery.
Liaise with site facilities managers and OCS teams to maintain continuity and a holistic service approach.
Maintain legal and regulatory compliance across all service areas.
Manage and motivate on-site teams to achieve high performance, productivity, and staff retention.
Conduct regular staff appraisals and implement training and development plans.
Oversee rostering, absence cover, and payroll accuracy within budgetary limits.
Ensure KPI and SLA targets are met or exceeded, including weekend service delivery.
Coordinate Helpdesk requests and prioritize tasks effectively.
An enhanced DBS will be completed for the successful candidate.
Proven operational management experience in a Soft FM or similar environment.
Evidence of hands-on operational experience with successful client relationship management.
Strong track record in improving service levels and driving performance.
Ability to maintain compliance with health, safety, and regulatory standards.
Skilled in budget management and resource planning.
Flexible approach to meeting hospital and departmental requirements.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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