Soft Services Manager

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working : Typically Monday - Friday. You will be required to display flexibility which will include working weekends as and when required to meet the needs of the business. This role is being offered on an initial 12 month fixed term contract. This is a site-based role out of Lambeth Hospital. You will be expected to be on-site 5 days per week. We are seeking an experienced Soft FM Manager to lead and deliver exceptional facilities services for the South London and Maudsley NHS Foundation Trust. This pivotal role requires a proactive leader who can ensure compliance, maintain service excellence, and foster a culture of safety and efficiency. You will manage a multi-disciplinary team, liaise with senior stakeholders, and drive operational improvements across a complex healthcare environment. If you have a proven track record in operational management and a passion for delivering high-quality Soft FM services, this is an outstanding opportunity to make a real impact. As part of your role, your key responsibilities will include, but are not limited to: Provide leadership and management for all Soft FM services to ensure safe, compliant, and efficient delivery. Liaise with site facilities managers and OCS teams to maintain continuity and a holistic service approach. Maintain legal and regulatory compliance across all service areas. Take direct responsibility for Health & Safety, including ownership of area-specific safety plans. Manage and motivate on-site teams to achieve high performance, productivity, and staff retention. Conduct regular staff appraisals and implement training and development plans. Oversee rostering, absence cover, and payroll accuracy within budgetary limits. Act as the first point of contact for technical expertise and operational issues on-site. Ensure KPI and SLA targets are met or exceeded, including weekend service delivery. Coordinate Helpdesk requests and prioritize tasks effectively. The ideal candidate should meet the following criteria: Must have Right to Work in the UK An enhanced DBS will be completed for the successful candidate. A good general standard of education (O/GCSE level or equivalent). Proven operational management experience in a Soft FM or similar environment. Evidence of hands-on operational experience with successful client relationship management. Strong track record in improving service levels and driving performance. Experience managing, motivating, and retaining a 24/7 operational workforce. Ability to maintain compliance with health, safety, and regulatory standards. Skilled in budget management and resource planning. Excellent communication and stakeholder engagement skills. Flexible approach to meeting hospital and departmental requirements. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.