Pcs Processing and Customer Advisor

If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority have the opportunity for you We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis.
If you enjoy working independently and are confident in handling detailed information, you have what this role needs You will join the Prescription Processing Teams, working to accurately reimburse contractor payments and collate prescribing information.
Please note, this is a remote position however office attendance may be required so you must live a reasonable distance from our site at Wakefield
What do we offer?
- Hybrid working - Flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Opportunities for development
- Wellbeing and inclusion networks
- Excellent pension
- Various salary sacrifice schemes
- Employee Assistance programme, free 24/7
- Access to a wide range of benefits such as high street, online discounts

You will be able to demonstrate these essential skills and knowledge:
High level of accuracy and attention to detail
Comfortable with repetitive work
Time management and ability to work flexibly to ensure deadlines are achieved
Computer proficiency and keyboard skills
Excellent Customer Service Skills
Self-motivated
Well organised and discreet
Tell us about how you keep yourself motivated when completing tasks independently?
Tell us what experience you have of dealing with customers?
Tell us about a time when you have followed detailed technical instructions to complete a task?
Can you give an example of when you have shown a high level of work accuracy whilst working at speed?
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
We are people connected to care.
**In this role, you are accountable for**:
1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process
appropriate information from relevant documentation and / or information systems.
2. Creating reports that can be presented to internal and external customers and stakeholders.
3. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.
5. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.
6. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional
customer service and come to an agreed resolution.
7. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection.
8. Working collaboratively to identify improvement across a range of business functions.
9. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.
10. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies,
technical instructions, and procedures and within agreed time scales.
11. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the
NHSBSA.
virtual meetings may be required.
13. Identify and communicate any non-routine technical or system issues to appropriate people.
14. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.
15. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.
16. Participat