1st Line Support Engineer

6 days ago


Blackburn, United Kingdom CV Screen Full time

CV Screen is recruiting for a 1st Line Support Engineer to join an impressive manufacturing company which is based in Lancashire. You will join a company established nearly 30 years ago who employ over 700 staff across the UK. A salary of up to £23,000 isavailable with opportunity for career progression.

**MAIN RESPONSIBILITIES**
- Qualifying and documenting incidents logged.
- Working from a Helpdesk System to resolve tickets, ensuring SLA’s and KPIs are met
- Providing general end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
- Providing 1st Time Fixes on known issues.
- Troubleshooting issues without known fixes
- Escalating to 2nd Line where required.
- Provide support for users working on site and from home.
- Provide remote support for users at Depots across the UK
- Stock and Asset management

**REQUIREMENTS**
- Excellent call handling skills
- Ability to accurately capture information
- Good problem-solving skills
- Understanding of basic Networking
- Good understanding of Windows 7+
- Basic understanding of Networking Fundamentals with the ability to do basic troubleshooting
- Windows Server 2012+
- Bespoke Application Support Skills

**SALARY**

To £23,000 + Benefits
**OFFICE LOCATION**

Blackburn / Lancashire)

Commute from Burnley / Preston / Bolton / Greater Manchester
**TO APPLY
**ALTERNATE TITLES**IT Systems Administrator | Network Support Engineer | IT Support Analyst



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