Customer Accounts Advisor

2 days ago

Hemel Hempstead, United Kingdom Trinity Estates Property Managament Full time

**Customer Accounts Advisor**

**What will your role look like?**
- Credit and collections control management of a portfolio with a high volume of accounts (largely private residential, with the balance being corporate/organisations).
- Management & monitoring a portfolio of aged debt and highlighting major issues to supervisor and management.
- Resolving and co-ordinating resolution of account queries to address any issues
- Generating monthly reminder chase letters and statements etc
- Arranging payment plans for accounts in arrears directly with account holders
- Ensuring accuracy of cash allocation and account maintenance
- Generating a variety of reports for monitoring purposes (queries, breakdown of aged debtors, cash collection, etc)
- Preparing accounts, reports and relevant paperwork for referral of delinquent debtors to solicitors

**What’s in it for you?**

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.

You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

- 24 days’ annual leave + Bank Holidays
- Perkbox (which offers a range of discounts for shopping and services)
- EAP (Employee Assistance Programme) - Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Hybrid Working
- Monday to Friday work schedule, no weekends.
- Flexible working opportunities
- Financial support towards personal development / training
- Real opportunities to grow and progress
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme and much more.

Trinity Property Group are proud to be part of the Odevo Group.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Reference ID: CAA15, CAA16, CAA17

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