German (+ French, Spanish or Italian) Speaking
5 days ago
**We have a new job opportunity for a German (+ either French, Spanish or Italian - a tri-lingual job) speaking Customer Service Specialist to join a global cosmetics and lifestyle beauty brand and support both their German and French speaking businessclients with daily customer service queries.
LOCATION**
Central London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)
**LANGUAGES**
**German and English is essentia**l **AND also Fluency in eitherFrench, Spanish OR Italian** - a trilingual job.
**COMPANY**
Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.
**THE JOB**
In order to manage all interaction with their German and other language speaking speaking clients, they wish to recruit a **German & French/Spanish/Italian speaking Customer Service Specialist.** Working as part of their multilingual client support team, your role will include the following duties and responsibilities:
- Maintain a high level of service awareness and a customer centric attitude at all times.
- Deal with complaints where necessary and handle difficult scenarios with professionalism.
- Processing orders and returns.
- Being aware of the individual and departments weekly KPIs.
- Develop and maintain a knowledge base of the evolving products and services
- Assist in ad-hoc translation and copywriting.
- Assist in ad-hoc project work to improve the Customer Experience or assisting in events
- Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care
**CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS**
- Fluent German, English AND either French/Spanish/Italian is essential - this is a TRILINGUAL role
- Experience in Customer Service, with previous contact centre experience
- Demonstrate effective team working skills.
- Excellent written and verbal communication skills, with good spelling and grammar.
- Ability to build rapport with clients.
- Responds well to change and accepts it as an opportunity to improve.
- Positive and flexible attitude, and able to take initiative.
- Excellent eye for detail and good organizational skills
- Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.
**SALARY, BENEFITS, WORKING HOURS**
£30,000 - £32,000 benefits. Office is based in Liverpool Street, London, Monday to Friday between the hours of 8.30am-5.30pm. (37.5 hours a week). Office/Hybrid split.
Contact: Jonathan Grimes
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