Cleaning and Portering Operative

**About The Role**:
**Purpose**:
To ensure that portering and cleaning duties are carried out to the highest standard and according to deadline

Reporting to:
Supervisors and Service Delivery Manager

**Direct Reports**

None

**Location**:
The Science Museum, Exhibition Road, SW7 2DD

**Hours: 40 hours per week, 1 hour unpaid break, total of 35 paid hours.**

**Living the Values**:
**People First**

Acts as an ambassador for Bidvest NOONAN, who communicates effectively and professionally at all times to deliver a high-quality service. Recognises and shares success stories to promote a culture of wellbeing. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. **MUST BE A TEAM PLAYER**

**The Basics**

Is coherent in the fundamentals, is fluent in policies and procedures

**Imagination**

Uses initiative and positively contributes to the business. Contributes creative solutions and ideas and can think ‘outside of the box’.

**Social Value**

Acts sustainably with consideration to reduce waste and improve the environment.

**Adaptive & Agile**

Seeks to exceed client expectations and works collaboratively to achieve this.

**Earn Trust**

Delivers trust by delivering on promises, is a starter finisher who behaves ethically. **MUST BE COLLABORATIVE**.

**Role and Responsibilities**:

- The collection and delivery of heavy items within the Museum up to reasonable weight.
- Maintain daily records of tasks carried out. Ensure that all adhoc wastes info are recorded in the relevant books
- To ensure all loads are secured with the straps provided when moving items through the museum
- Carry out all duties in accordance with the training received
- To report all building faults and damage to your immediate supervisors who will in turn notify Estates
- To report accidents or near misses **immediately** to your supervisors.
- To follow the museum wastes policies and procedures
- To attend additional training courses when required including in house toolbox talks.
- To ensure that works listed on the daily calendar are completed according to their timing.
- To ensure that tasks on the “Daily Tasks Schedule” are completed in a timely manner
- To manage and maintain portering and cleaning equipment to high standards.
- To ensure cleaning stores are always kept clean and tidy
- Ensure that consumables are replenished, and any shortages reported to the line manager in a timely manner.
- Report any areas of concern to the supervisor
- Ensure that all chemicals and products used for cleaning are stored and used according to the manufacturer’s instructions and directions to ensure a safe working environment and minimise risk of accident and injury
- Comply with Health & Safety Legislation
- Comply with Company and Client policies and procedures
- To comply with the Company’s accident reporting procedure and assist promptly and accurately in the completion of all relevant documentation
- To build and maintain effective working relationships with colleagues/key clients/Stakeholders.
- To report any building faults to the Estates team for rectification.
- Any other duties commensurate with the grade and as required by the nature of the role.

**_The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive._**

**Person specification**

**Competency**

**Description**

**Mandatory**

**Desirable**

Stakeholder Management

Demonstrates excellent interpersonal skills and can quickly develop rapport with key stakeholders

Flexible/Adaptable to Change

Easily adapts to change with a can-do attitude, proactive approach

Knowledge, Experience & Technical skills

Has at least 3 years’ experience as a working supervisor/Team Leader and intermediate level of Microsoft Office package - Word, Excel & Outlook

Communication

Is a confident and effective communicator and able to clearly delegate tasks where needed. Has a full command of the English language and can induct and train operatives to a good standard.

Performance Management

Effectively audits cleaning standards and ensures performance is managed fairly and consistently across the service, escalating where applicable.

Time Management & Planning

Adequately plans tasks and works quickly and efficiently to a high standard to meet cleaning standards.

Team work

Works collaboratively as part of a team to achieve objectives, hands on.

Problem Solving

Is solution focussed and works to correct any issues that arise, adopt common sense approach

Customer Service

Promotes a high level of customer service. Is professional and approachable at all time

**About Us**:
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their bes