Part Exchange Sales Administrator

1 week ago

New Milton, United Kingdom FirstPort Full time

**Job Role**: Part Exchange Sales Administrator

**Location**:New Milton

**Hours**:Monday to Friday (35 hours per week)

As the Part Exchange Sales Administrator, you will contribute to our vision of being the **UK's favourite** residential property manager, _as recognised by others_ by:

- Engaging with FirstPort customers and potential customers to clearly explain our Part Exchange service, facilitating and enabling solutions.
- Providing the highest levels of customer support from first enquiry to post completion.

This role reports to the Sales Manager.

**Main Responsibilities**

Communicate effectively with clients to explain the PX process, manage expectations and determine suitability.

Engage with relevant PX Providers, Solicitors, Estate Agents and associated parties on a regular basis to maximise speed and efficiency of service, from initial offer to completion.

Liaise and engage with the Retirement Homesearch and wider FirstPort team, to ensure PX is accurately promoted and all leads are pursued.

Report offers both verbally and in written correspondence, ensuring this complies with prevailing legislation and best practice standards.

Update all relevant parties concerned with progress on accepted cases, recording information on relevant software systems, becoming familiar with conveyance process in order to progress designated caseload effectively.

Invoice providers and ensure fees are received.

-**Skills and Experience**

Exceptional verbal and written communication skills.

Significant experience within a customer service or sales role.

Ability to demonstrate high levels of attention to detail and numerical accuracy.

Adaptable and resilient, you will be motivated to ethically ‘problem solve’ for our customers and achieve high goals.**Our Values**

**Friendly**- We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

**Inventive**- We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

**Respectful**- We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

**Skilled**- We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our qualityof service.

**Trustworthy**- We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

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