1st Line

2 weeks ago

Bournemouth, United Kingdom Bond Williams Full time

**Responsibilities**:

- Working alongside and with other members of the Service Desk support team to diagnose and resolve problems.
- Working flexible hours including days, nights and weekends.
- Working through service requests resolutions within SLA's.
- Researching unfamiliar technologies to resolve client issues and following an escalation path.

**Requirements**:

- Previous experience within a 1st Line position
- General diagnostic and troubleshooting skills, accurately categorising and prioritising incidents in line with the Service Operation Procedures
- Experience with Office Applications and Microsoft 365 Support and Administration
- Virtualisation technologies
- General network troubleshooting, including LAN, WAN, Wireless, Firewalling
- Working to a shift pattern including nights and weekends.

**Benefits**:

- Bonus scheme
- Company-funded industry recognised certified training/qualifications
- 24 days holiday + 8 days for bank holidays
- Pension scheme
- Free parking
- Breakout areas which include games and TV, social events and beer and prosecco Fridays.

**How to apply**:
If you are interested in the 1st Line Support Technician role, please submit a copy of your CV to.

For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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