Head of Coo Business Management

**Team**

**Location** Holborn Office

**County** Central London

**Ref #** 22449

**Closing Date** 16-Dec-2024

We have been named a Top 10 “Most Loved Workplace” for the second year running At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

**What you will do**:

- Be responsible for the line management of EPMO Specialists focused on management of the COO function
- Lead, coach, and mentor colleagues to deliver objectives aligned to the Bank strategy
- Ownership of highly confidential information relating to COO including supplier strategies, people costs, long term plans and personnel information
- MI gathering and interpretation from all teams in COO
- Provide a place to collate meaningful and accurate MI from around the teams in an accessible format
- Facilitate monthly SLT performance reviews between SLT and COO, based on MI dashboards
- Run budget management in conjunction with Finance partners including FTE tracking, supplier spend tracking (via Procurement) and supporting the SLT with monthly financial reviews
- Change budget management in conjunction with Finance partners and change budget owners
- COO reporting (non-change related) including a monthly Board performance update, ExCo updates and Quarterly Business Reviews (QBR) where BAU activity is on the agenda
- COO internal reporting (non-change related); Producing updates and overviews suitable for sharing internally to keep COO teams up to date and informed on progress, strategic cascades and team news
- Oversight of the COO tech academy, coordinating intake, selection and ongoing support, as well as communication about the initiative
- Support COO wide initiatives such as talent/succession planning, the apprentice scheme and training coordination

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

**What you will need**:

- Knowledge and experience in the use of tools including PowerBI, Jira, and Confluence
- You may have been in previous roles in which you have needed to demonstrate extensive experience of MI, value identification, and measurement within an Operations or CIO function
- Knowledge and experience of financial reporting and financial management within business teams
- Experience working with senior stakeholders and translating complex information into consumable internal and external reports
- Banking and IT operations knowledge
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

**Our promise to you**
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).

**Important Footnote