Administrator

A great opportunity has arisen within KMPT for an experienced, confident, self-motivated, forward-thinking, organised, proactive and enthusiastic Administrator to join the Kent Clinical Neuropsychology Service in the West serving localities including Maidstone, Sevenoaks and Dartford. This is an excellent opportunity to work as part of a dynamic and friendly team to provide professional administrative support, resolve day-to-day problems independently, and act as a source of advice for admin assistants.

Applicants should be educated to GCSE level in Maths and English or equivalent and NVQ Level 3/RSA level 3 or equivalent. You will need to have excellent organisational and keyboard skills, be a competent typist, possess a good working knowledge of Microsoft Office packages, pay attention to detail and be able to adapt to changing/challenging situations.

The job holder will be part of a small team who are a flexible resource serving the Kent Clinical Neuropsychology Service for West Kent, including Maidstone, Sevenoaks, Dartford and Gravesham localities in the provision of excellent administration support. The post holder will be expected to organise work for themself and other team members and have front-line contact with service users, carers and the general public or other external stakeholders, as well as internal colleagues. The focus of the post will be less on volume typing (although some typing of clinical letters will be required) and preparation of correspondence and more on customer service, organisation e.g. maintenance of effective and efficient working systems, supporting business and performance management, diary management, and organising meetings and events. The post holder will provide day-to-day supervision and delegation of tasks to Administrative Assistants within the team. The post holder will be the ‘go to’ person for queries relating to Kent Clinical Neuropsychology Service for West Kent and will have centralised oversight for the Kent Clinical Neuropsychology Service for West Kent admin processes with the support of other members of the team.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Prioritise workload and interpret the urgent nature of calls and people presenting in person in order to pass promptly into those appropriately qualified personnel for action

Manage own workload and mainly work without supervision on a daily basis

Adopt a systematic and proactive approach e.g. ensuring previous documentation is available for follow-up reviews

Manage time effectively ensuring systems and processes are efficient and do not duplicate each other or overlap with other team members' tasks

Developed skills in customer care for transactions with customers/clients/other external stakeholders and internal colleagues

Deal with anxious clients or visitors using basic conflict resolution skills and calling for assistance as appropriate

May explain (but not interpret) procedures, rights, or requirements from acquired knowledge about KMPT policies and procedures, Statutory processes to service users, internal colleagues or external agencies

Use basic office skills in Word, Outlook, PowerPoint and Excel acquired through NVQ3/RSA3 or equivalent including inputting into spreadsheets, more complex charts e.g. inserting labels and axis and more common formulas. sum, mean and averages with some analysis

Maintaining records on electronic systems such as RiO (KMPT - access Administrator level 2) for which accuracy and promptness are critical as is adherence to information governance policy and procedures. May be RiO champion

Print BI reports and send to teams for action, monitoring data completeness and data quality

Post-holders will be expected to embrace new technology as this is rolled out across the Trust

Maintaining confidentiality and processing confidential information.

Identifies where there is duplication of paper and electronic records and questions whether this is necessary

Provide support to Administration Co-ordinators/Performance, Quality and Administration Manager/Business & Performance Managers in ensuring that teams conform to the healt