Head of Service Operations

2 weeks ago

Bristol, United Kingdom Babcock International Full time

**Head of Service Operations**:

- Location: Bristol, GB, BS16 1EJ
- Onsite or Hybrid: Hybrid

**Job Title: Head of Service Operations**
**Location: Stoke Gifford, Bristol**
**Compensation: £74,300 + Benefits**
**Role Type: Full time / Permanent**
**Role ID: SF62485**

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head of Service Operations at our Babcock Technology Centre site.

**The role**

Day-to-day, you’ll provide specialist knowledge management and technical expertise on a range of products, technologies and collaborative solutions that support both the internal and external, predominantly within the Defence and Civil Nuclear arenas.
- Shaping and guiding the service function within Digital Solutions, including Infrastructure, Service Desk, Change and Problem Management.
- Leadership and professional development of a team of circa 30.
- Accountability for service outputs, including KPI and SLA adherence.
- Managing budgets from across a number of contracts ensuring cost effective delivery.
- Integral member of the Senior Leadership team, representing all aspects of service delivery.

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.

**Essential experience of the Head of Service Operations**
- Extensive experience in IT service management gained in organisations where IT is considered critical to success.
- Excellent leadership skills with experience of getting the best from people.
- Proven experience of working in secure environments with MOD experience - Desirable.
- Proven experience in running a service operation, scoping and designing service elements of IT solutions.
- Experience of running a service function to ISO27001, ISO20000 and ITIL standards.

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

**Security Clearance**

**What we offer**
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

**Babcock International**
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

**Closing date: 06/03/2025**

BABDESTNUC

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