Head of Operations

**Head of Operations - Bristol & Bath Regional Capital**

**Where**: Central Bristol, minimum 2 days / week in the office

**Role**: IT, HR admin, contract and office management, event planning

**Reporting to**: Finance Director

**Type of role**: Permanent, full time

**Salary**: £55,000 - 65,000

**About Bristol & Bath Regional Capital**

Bristol & Bath Regional Capital is a leader in impact investment with a focus on the South West of England.

We invest in real estate, infrastructure and businesses to deliver attractive returns for investors and strong social, economic and environmental outcomes for local communities. Our local market insight and knowledge guides investment into valuable and impactful businesses and developments.

To-date, BBRC has raised £50m of impact investment into purposeful businesses, social enterprises and impactful housing in the South West. Now that we’ve proven the model with our ground-breaking City Funds initiative, we’re looking to scale to over £300m in the next two years, comprised of a £50m green technology and infrastructure (Net Zero) fund and a £250m housing fund.

More information about us, including the full Head of Operations job description, can be found on our website.

**The Role**

We have an exciting opportunity for a Head of Operations to lead our non-finance back-office functions as we grow. Reporting to the Finance Director, you’ll be responsible for ensuring that our IT, HR, and offices are fit for purpose and able to support our growth plans. This isn’t a business-as-usual role - you’ll be responsible for driving change and implementing new systems and ways of working; you’ll also be responsible for ensuring that everyone in the company is using these systems effectively.

We’re not expecting you to be an expert in everything, but we are looking for someone with a positive and flexible attitude who can adapt as our business develops. You’ll be an experienced Operations specialist with at least five years’ experience in a role delivering operational support within an SME; this might be as a Head of Operations or Office Manager, but could be as a business analyst, project manager, or technically minded HR manager. Ideally, you’ll have worked for a financial services company, but experience in any service-sector company (e.g. professional services or technology) is acceptable.

**Primary Responsibilities**:

- Evaluating, improving, and managing our IT systems, management and security, and IT providers
- Ensuring that the company’s IT security is sufficient and meets our needs
- Acting as a champion for new initiatives, ensuring that you have buy-in from the team for new systems, and ensuring that their use is adopted across the business
- Owning our HR administrative functions
- Contracts and supplier management / administration
- Event Management - selecting venues and negotiating with suppliers, selecting guests and speakers, ensuring the Chief Executive meets the right people
- Office management, including reviewing our current office provision
- Internal policy management and development to ensure that internal policies and procedures are kept up to date and reviewed by the Board according to the review calendar, suggesting improvements to policies and procedures as needed.

**Skills and Experience**:
**Essential**
- Experience of managing operations in a small to medium sized business - IT, HR, events, and contracts
- A proactive and adaptable approach to operations
- Ability to prioritise and run multiple projects simultaneously
- A history of successfully driving change and innovation within a company, including getting team buy-in and adoption of new tools and procedures
- Project management and business analysis experience (requirements gathering and analysis, experience of selecting software and/or suppliers and managing the implementation and adoption of systems).
- Strong Microsoft / Office 365 experience, ideally with experience of working as an administrator to manage users, policies, tools, and licences
- Good experience with Microsoft Teams, including setting up channels and teams.
- Contract management - keep track of end dates, and milestones, negotiate terms with new suppliers, manage internal and external reporting requirements, and ensuring that terms are adhered to
- Able to drive change and make recommendations.

**Desirable**
- Agile Project Management certification
- Able to provide some IT support across Windows and Macs
- Ideally Active Directory and device management experience
- Experience of administering Microsoft Teams (including voice)
- Some WordPress experience would be useful (updates, minor changes, etc)
- Experience with CRM and project management systems
- Experience of HR Admin
- Some understanding of UK contract law would be beneficial, but is not essential

You must have the right to work in the UK to be considered for this role. BBRC is unable to sponsor visas for this position.

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