IT Helpdesk Analyst
1 week ago
Are you a 1st line engineer with at least a year's experience and looking for the next step in your career? If you are a conscious and dynamic team player with a keen interest in existing and future technologies.
Role Responsibilities
- Responsible for providing technical support to users at all levels within the company across a broad range of desktop and office-based technologies.
- Completing routine daily tasks and checks that ensure things are running smoothly in and around the office.
- Ensuring Helpdesk responses to users are prompt and that all incidents/requests are logged correctly.
Technical Skills
- Microsoft Windows 10.
- Office365 product support, user administration and MFA Setup.
- Microsoft Server and Linux Operating Systems advantageous.
- Any Virtualisation technology experience a bonus.
- Citrix XenApp Server Environments.
- Audio Visual systems / Meeting Room Technology.
- Mainstream office-based technologies (CCTV, Wi-Fi, Access Control).
- An awareness of AWS, Azure cloud platforms beneficial.
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