Plant & Customer Support Co-ordinator

**About the role** Balfour Beatty has an exciting opportunity for a **Plant & Customer Support Co-ordinator** to join our Plant & Fleet business unit to work in **Rotherham.**This role will be Fixed term Contract.

**Role Purpose**:

- A key member of the plant team with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines.

**What you'll be doing** As a **Plant & Customer Support Co-ordinator** you will:

- Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first;
- Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system;
- Follow up on all breakdowns, on hires and off-hires with suppliers/internal worksops and customers to make sure that the request is fulfilled in the agreed SLA;
- Ensure all purchase orders are placed accurately and are completed on time to the customers specification;
- Resolve any invoice/order queries given to them by the Plant Team Leader;
- Innovate ideas and new procedures on how to resolve any issues within the plant department;
- Document all issues relating to the Plant Hire Desk and escalate it to the Plant Team Leader;
- Build and maintain a good working relationship with all other members of the team including suppliers and customers;
- General administration duties within Plant Team;
- Assist with the recommendation to increase/decrease the hire fleet;
- Take ownership of any given task and complete by agreed deadline;
- Complete lost hire register daily on all internal plant failings;
- Maximise the utilisation of the internal fleet by communicating with regional depots.
- 12 month Fixed Term Contract.

**Who we're looking for** Personal Qualities and Experience:

- A working knowledge of Plant and equipment would be advantageous;
- Previous experience of Procurement and Plant Hire;
- Order placement experience;
- Good IT skills, particularly with Microsoft packages such as Word and Excel.

**Why work for us** Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us** Balfour Beatty Plant & Fleet Services provides whole life fleet management and plant & equipment hire solutions to the Balfour Beatty Group.

Supplying over 8,000 cars, LCVs, and HGVs, as well as specialist plant and equipment, our teams have an intimate and up-to-date knowledge of the plant and fleet industry.

From specifying bespoke vehicles and equipment, to organising lease agreements, mobilising new contracts and delivering driver risk training, Plant & Fleet supports Balfour Beattys projects across the UK with an industry leading fleet of Zero Harm and sustainablyspecified equipment. This allows Balfour Beattys contract teams to focus on what they do best successfully delivering essential infrastructure projects.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensurewe deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full onour website.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interviewif they meet the minimum requirements for the role.

Further information on Disability Confident can be found on our website.