Customer Service Insurance Advisor

**Customer Service Insurance Advisor | Godalming, GU7| Full Time | £22,000** Our client’s aim is to be recognised and respected throughout the industry by insurers, competitors and employees as the insurance broker that delivers. The company’s ethos is defined by its mantra "Delivering on our promises". In this role, you will support overall company performance by meeting personal targets and objectives through the delivery of first-class insurance service to existing customers. **You will have** - At least one year’s experience in a similar role within a call centre environment - No specific qualifications are required; however, a high standard of competency and ability is essential in each of the knowledge and skills criteria - Strong communication skills: telephone, verbal & written - Good Interpersonal Skills - The ability to identify sales/cross sell - Sales Techniques and Closing Sales **Your role will include but not be limited to** - Actively support and contribute towards the achievement of departmental retention forecasts, targets, and plans in line with the budgets set for the business - Take ownership of individual performance and achieve personal targets set by the customer service the management team through proactively seeking to maximise business opportunities with existing customers - Targets may include retention, inbound call service levels, promotion of premium finance, cross-selling, and quality/compliance of the service provided - Using standard rates to provide customers with accurate and timely quote premiums - Provide customers with information about insurance coverage options and arrange insurance cover for customers as appropriate - Collect insurance premiums and process accounts - Ensure any credit offered is within agreed Company limits - In accordance with the FCA Code of ethics and treating customer fairly policy, maintain high standards of professionalism and reflect a positive Company image in all dealings with external stakeholders and clients - Input accurate and confidential data onto the company’s database - Operate strictly within agreed company procedures to ensure high and consistent levels of customer satisfaction. Become fully conversant with the company’s complaints procedures and abide by them - Under the supervision of seniors and managers, develop and maintain appropriate levels of skill and competence within all relevant areas - Successfully complete e-learning on ‘Broker Assess’ and passed module tests as instructed by the management team - Proactively undertake continuous professional development (CPD) activity, to ensure insurance product and policy knowledge remains valid and current - Take ownership of self-development and CPD; ensure that annual objectives set by the management team and targets are achieved - Demonstrate a professional and collegial attitude towards all colleagues and contribute towards a positive working environment and demonstrate a team-centred work ethic **What can you expect in return?** - Hybrid Working - Working from home opportunities on a weekly basis - Professional development - we are passionate about this and provide opportunities for you to develop and study for relevant, roles specific training and/or professional qualifications - IT training development opportunities - Perkbox - an employee perks and benefits scheme offering over a hundred perks and - discounts in cinema’s, shops, gyms and restaurants and more - 22 Days holiday plus Bank Holidays - Holiday Purchase and Exchange Scheme - purchase or exchange your holiday allowance - towards a benefit of your choice - recommendation for permanent roles - Interest Free Season Ticket Travel Loans Exchange Scheme - help save with travel costs - Cycle to work scheme - Life Insurance - Employer pension contribution 5% (not minimum 3%) **What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you