Customer Service Advisor
2 weeks ago
A Customer Service Advisor here at Vines Group can often be the first point of contact a customer has with our business.
- We are looking for customer service champions who enjoy determining customers requirements, upselling our services and providing a fantastic experience.Key Responsibilities
- You will be tasked with maximising our service sales and profitability by selling core, value added and incremental products. Whilst creating outstanding customer confidence by ensuring a professional performance and exceptional commitment to customer care at all times.- A key task will be to accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.The Person
- Our Customer Service Advisors have a passion for offering outstanding support internally and externally. They have the talent to develop trust with our customers and the drive to achieve sales targets.Please note the working hours for this role are: Monday to Friday - 8:30am to 6pm and a Saturday rota ( currently 1 in 4) covering 9am to 1pm.What’s in it for you?
**Financial**
- Car leasing opportunities for friends and family through a third-party provider
- Enhanced maternity and paternity benefits
- Employee and customer referral scheme
**Health and Wellness**
- 24 days a year (plus bank holidays) increasing to 29 days based on your length of service
- Plus, your Birthday off each year
- Health Care Cash Plans
**Environment**
- Fantastic work environment with newly refurbished staff canteens and outdoor break facilities
**Growth**
- Nationally recognised pathway for Service Advisor Accreditation at the BMW Group Training Academy in Reading, Berkshire
- Career paths and succession planning are encouraged across all levels of the business
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is
_‘to inspire each other to delight our customers’_, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do
The motor trade is a tough, highly competitive market, but we believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.
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