Customer Service Advisor
1 week ago
Due to staff movement and the continued growth of our prestigious brand we are now seeking an additional Customer Service Advisor for our Central Guildford site to assist the Manager and Assistant Manager in the day to day running of the store whilst atthe same time providing a level of service that exceeds customer expectations. Ideally you will have customer service experience gained within retail, hospitality or a sales-based role.
You will be required to work 5 out of 7 days including weekends. Shifts for Monday to Friday are8.15am - 4.45pmor 9.15am-5.45pm and you will be working every other weekend on a Saturday and Sunday 8.45am - 5.45pm.
This is much more than an average Customer Service Advisor role and in return we can offer a competitive salary plus a generous bonus which is paid out quarterly with a very generous benefits package including full training, 28 days holiday (Including bankholidays) and free onsite parking. This is an opportunity to join our business at an exciting time and in return we can offer career progression and development.
Daily duties of the role will include:
To greet and approach all customers (both in person and on the telephone) in accordance with Company standards.
To understand customer needs and to provide advice.
To follow up all customer enquiries.
To handle all customers in a calm and professional manner.
To be aware of competitor activity within the local area.
To ensure that standards of personal appearance are in accordance with the Company Dress Code.
To consistently exceed customer expectations.
To convert prospects into customers.
To promote the sale of insurance to customers and ensure that sufficient cover is provided.
To encourage the sale of merchandise and advise customers as to the most suitable items to meet their needs.
To promote the services and facilities within the store.
Ideally, you should have at least 12 months of previous customer service experience gained within retail, hospitality or a sales-based role.You will have excellent communication skills over the phone and in person, plus you will be PC literate.
You will be rewarded well in terms of salary and benefits. We can offer you a long-term career with an award-winning employer giving you stability and career progression away from the uncertain retail high street sector. You will be enthusiastic, highlymotivated and able to work on your own initiative.A full driving license is preferred; however, this is not essential.
We are very much looking for someone who wants to work for us, has a flair for customer service/sales and will bring their personality to this role
Please submit your CV for consideration.
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