Head of Operations

**Superstadium Management Company Ltd (SMC)** have a fantastic opportunity available for an experienced operations specialist to join our team in the role of **Head of Operations**.

We are looking for someone who is commercially strong with an adaptive approach to change, having a ‘can do’ team approach, ensuring the smooth running of day to day procedures at the **MKM Stadium in Hull** through effective leadership and direction.

**Location: MKM Stadium, West Park, Hull, HU3 6HU**

**Salary: Competitive**

**Contract Type: Full time, Permanent (37.5 hours per week, with the expectation to work on matchdays)**

**Your key responsibilities**
- Responsible for the effective running of the facilities and operations departments and the management of stadium tenants.
- Adhering to regulations set by the SGSA (Sports Grounds Safety Authority) and reporting to the local Safety Advisory Group, which includes relevant officers from Hull City Council, Humberside Police, the Humberside Fire & Rescue Service, Yorkshire Ambulance Service and other partner organisations.
- Responsible for the management and monitoring of budgets, reports and schedules as required.
- Plan, in conjunction with the Facilities Manager to ensure that the stadium is fit for purpose and fully compliant with Health & Safety legislation and be responsible for the management of all match and event day Health & Safety Policies and Procedures in conjunction with the Event Safety Manager.
- Plan, manage and monitor the work of the Operations Team and the work undertaken by external contractors in preparation for and subsequent to all Local Authority, Safety at Sports Grounds, Police, Fire Authority safety and buildings inspections to ensure strict compliance with all Spectator Safety and other related legislation.
- Management of medical provision and other emergency services provisions as required and match/event day control room operations in conjunction with the Event Safety Manager.
- Be responsible for holding the [stadium safety certificate] and together with the Event Safety Manager ensure the organisation and management of all events, including the provision of stewarding, is undertaken in a highly professional manner and conforms to all relevant Health & Safety legislation.
- Management of match/event day stewarding contracts in conjunction with the Event Safety Manager.
- Management and oversight of facilities agreements with Venue Catering Partnership.
- Liaison with Outside Broadcasters covering matches/events at the stadium.
- Responsible for the duties of the “competent person” to advise and assist the Company on Health & Safety matters, as required by Regulation 7 of the Management of Health & Safety Work Regulations 1999.
- Ensure the implementation, monitoring, and review of standards of Health, Safety & Environment throughout the company in conjunction with the Facilities Manager and Event Safety Officer.
- Ensure in conjunction with the Facilities Manager and Event Safety Manager that accident statistics and reports, policies and procedures are complied with and ensure the investigation of accidents, dangerous occurrences, ill health, near misses and environmental incidents and advice on prevention measures.
- Management of the Grounds Team, overseeing pitch maintenance, renovation and associated equipment and machinery, ensuring all are maintained and renewed when required.
- Able to forge and maintain key high level relationships both inside and outside stadium operations.
- Responsible for the overview of and creating a joint strategy for policing at the stadium.
- Working at Board level, you will be responsible for reporting on key areas and developments within the operations, facilities, grounds and security departments.

**What are we looking for?**
- Proven experience of staff and contractor management within a similar role _(Essential)_
- Educated to degree level _(Essential)_
- Strong understanding of relevant sport / stadium / large events guidance documents and polices _(Essential)_
- Health and Safety knowledge including possession of IOSH/NEBOSH or other relevant qualifications/certificates in Health and Safety _(Essential)_
- Working knowledge of the General Stadium Safety Certificate, Green Guide (Safety of Spectators at Sports Grounds) and Purple Guide (concerts and other spectator events) _(Essential)_
- There is a requirement within the role to have a day to day presence at the stadium including weekends as required for match days and large events. To deliver this role successfully will require a ‘hands on’ approach

**What can we offer you?**
- 20 days annual leave (plus Bank Holidays), increasing annually with length of service to a maximum of 30 days per year (+ Bank Holidays)
- 20% off at Tiger Leisure
- 2 x season cards for you and/or your family to attend Hull City home games (following probation)
- Free on-site parking
- Opportunity for training

**Job Types**: Full-time, Permanent

**Benefits*