Customer Advisor

6 days ago

Cardiff, United Kingdom The AA Full time

**This is the job**:
**Role**: Customer Advisor - Driving School

**Location**: Cardiff - Dynamic Working

**Salary**: £23,100

**Shift Pattern**: Monday-Friday 9am-5pm

**Full Time/Permanent**

**Expected Start Date**: 3rd November 2025

**Interviews**: 24th September-15th October

At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. _We’re looking for strong customer service advisors, ideally with a history of dealing with customers via _different contact methods such as webchat and telephony._ You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pmso your weekends are your own

You will;
- **Inbound & Outbound Contact Handling**: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
- **Customer Journey Management**: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
- **Complaint Resolution & Ownership**: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
- **Service Excellence & Product Knowledge**: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.

**Additional information**:
**What's in it for me?**
- We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse **learning and development**opportunities to support you to **progress in your career**:

- **23 days annual leave**, increasing to 25 days after 5 years’ service, **plus 8 bank holidays**:

- Ability to** purchase extra holidays**:

- Free **AA breakdown membership**after you start your employment
- **Discounts on AA products**including car and home insurance
- **Employee discount scheme t**hat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave **pension**scheme with up to **7% employer contribution**:

- Dedicated **Employee Assistance Programme**

Plus, so much more
- As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks._

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