Customer Advisor

9 hours ago

Cardiff, United Kingdom Tate Full time

Customer Advisor

£10.66 per hour PAYE

3 months initially, with opportunity for an extension

To start ASAP

Full Time, Mon to Fri

Working in the Cardiff Office.

Tate have partnered with a leading company within the Automotive industry, to recruit a Customer Advisor to start ASAP.

The role is to focus on providing high quality Customer Service, you will put the customer at the focus of everything you do. We are on the road to providing world-class customer experiences and are looking for the best customer-focused people to join uson this journey.

Main responsibilities:

- Going above and beyond for your customer at every opportunity
- Taking ownership and putting things right where they have gone wrong
- Report to you team leader
- Inbound calls from new/existing members & customers
- Queries regarding a quotation, renewal or current policy - covering standard and more complex risks
- Offering policy upgrades based on the requirements of the customer
- Processing payments / refunds
- Dealing with instalment account queries - changing bank details, collecting arrears payments
- Taking notification of incidents, recording as much info as possible in an accurate manner
- Provide safety advice
- Discuss repair options
- Striving to achieve a balanced and reasonable solution whilst retaining the customer.

Capability, Knowledge and Experience:

- A real desire to provide outstanding levels of customer service
- Ability to be consistently empathetic and friendly, whilst remaining professional, and balancing customer and business needs.
- Ability to remain calm and customer focused when under pressure
- Ability to converse clearly, good diction, and good standard of spoken English.
- Understands the brand values, and the importance of protecting the brand and doing the right thing by the customer.

Tate is acting as an Employment Business in relation to this vacancy.

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