IT Support Engineer
2 weeks ago
We are currently working with a well known business based in Gloucester who are seeking an IT Support Engineer to join their IT Support team on a permanent basis paying up to £32,000.
The Role
- Working relationships with all departments and functions within the business as well as with third parties
- Main contact for resolution of all 2nd, line hardware and software issues, relating to Incident & Problem management
- Liaising with third parties, Internal customers and support contacts to resolve issues not resolved internally
- Escalation and management of issues not resolved to external third parties
- Ordering and specification of local IT equipment
- Installation, upgrades, configuration & movement of local IT services (Hardware & Software)
- Extracting information for reporting procedures
- Responsible for local servers being backed up
- Responsible for maintaining legacy Linux servers
- Support of internal telecommunications systems
- Support for Mobile phones and Smart Devices
Skills you need
- Desktop - Windows 7,8,10,11
- MS Office 2010,2016
- MS Outlook 2010,2016
- PC's / Laptops installation experience
- Apple Mac, OSX and Software
- Linux
- Remote Support
- Antivirus Software
- Backup Software and Routines
- General cabling & network experience
- Printers
- Networking
**Benefits**:
Our client is offering a hybrid working package with 3 days in office and 2 days out alongside exceptional professional development and a competitive package.
Paying up to £32,000
25 days holiday + bank holidays
Pension
What do you need to do now?
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