Volunteer Services Administrator

An opportunity has arisen for a self-motivated Volunteer Services Administrator to join our award winning Volunteer Services team providing efficient general office administration, and day-to-day support for the service.

The position requires you to have accurate keyboard skills and experience in the use of Microsoft Office software packages including Word, Excel and essentially computer databases. Have excellent organisational and prioritising skills whilst being flexible and possess an adaptable approach to working. Be able to correlate statistics, data entry, a good communicator with a high standard of writing, and telephone skills. Some of the duties will include acting as the first point of contact for the service.

Previous applicants need not apply

Our Volunteer Service works across the site helping us deliver the best care for our patients and to support the work of key hospital functions. You will play a key role in supporting our volunteers to carry out their crucial work, making a real difference to patients and staff at NGH.

Provide effective input into the work of the Trust, to support the achievement of our vision and values:
The position requires you to have accurate keyboard skills and experience in the use of Microsoft Office software packages including Word, Excel and essentially computer databases. Have excellent organisational and prioritising skills whilst being flexible and possess an adaptable approach to working. Be able to correlate statistics, data entry, a good communicator with a high standard of writing, and telephone skills. Some of the duties will include acting as the first point of contact for the service.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Act as the point of contact for dealing with routine enquiries made to Volunteer Services department predominately looking after using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

To maintain the volunteer management software tool with all appropriate information relating to volunteers in a timely manner.

Provide general administrative services as required by Volunteer Services.

Prepare training notes when requested and ensuring that volunteers are up to date with all training

Provide timely collection and delivery of paperwork etc when required.

Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.

Assist with the administration and updating the relevant databases and information systems when required.

Prepare papers and complete necessary documentation for meetings/recruitment days.

Liaise with managers, other hospital departments, and other health care agencies when required.

Provide group cross-cover within team during absence

Support with the weekly rotas of volunteer cover within the department

Arrange/Support the induction for volunteers on their first shift

Request references and/ or other information

Monitor and review the fundraising group in Volunteer services ensuring that budget is adhered to and that funds are appropriately spent

To continually develop the welcome pack for new volunteers and ensure it includes all emergency contacts and that all volunteers receive 1 at induction