Helpdesk Administrator

7 days ago

London Bridge Station, United Kingdom Integral UK Full time

**The Role**

An exciting opportunity has arisen for experienced helpdesk administrator to join our dynamic and friendly team to provide end-to-end support for our clients and engineers. You will be responsible for effectively using the planners, allocating engineers and ensuring all tasks are completed in accordance with clients requirements.

We are looking for organised and enthusiastic individuals to join the Integral team.

**Day to Day**

Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.

Generation and closure of scheduled work orders, on a weekly basis.

Updating in-house systems and external systems

Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis

Managing inbox efficiently on daily basis.

Place suppliers orders using the CAFM system

Uploading information to the clients systems as required.

Updating the clients CAFM system as required in a timely manner

Liaison with the operations team from engineer to director level.

Covering other team members annual leave and sickness

Carry out other general administration duties as required from time to time

Ensure that the Company is presented in a good light at all times.

Follow Company administration procedures.

Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team

Attend team briefings as required.

Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.

**Essential Knowledge, Skills & Experience**:

- Proficient IT skills including MS Word, MS Excel and MS PowerPoint
- Comfortable with data analysis and numerical reasoning
- Excellent knowledge and use of Microsoft Excel
- Previous administration experience
- Excellent written and verbal communication
- Ability to prioritise workload and manage several tasks concurrently

**About Us**:
We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.

If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at Integral and JLL

**#LI-MW1

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