Customer Service Advisor

5 days ago

Nottingham East Midlands Airport, United Kingdom Jobandtalent Full time

**Role overview**: In this position you will be responsible for providing support to the GFPS commercial team to proactively manage the shipments, ensuring great service quality at all times. You will act as the liaison between the customers, GFPS team and the Express network.You will ensure Market leading service excellence by providing a 100% commitment to be "INSANELY CUSTOMER CENTRIC". Global Executive desk (GED) is a 24x7 Department so an advisor is required to be flexible. An advisor may be asked to work on weekend or late night shifts for maintaining optimum head count in all contingencies. **Role**: Customer Service Advisor **Hours**: Monday - Friday 22:45-07:15 (40 Hour Week) **Location**: East Midlands Airport (DE74 2TR) **Rate of Pay**: £13.00 per hour **Start Date**: Induction 8th April (You will need to sit on training courses before this) **Duration**: Ongoing (Temp to Perm) The site is accessible by the sky link bus service or free car parking is available Easy access from Derby, Nottingham, Leicester & Loughborough **Responsibilities**: - Ad-hoc reporting as required by GFPS management and provide analytical support where needed. - Consult with GFPS team and customer service to achieve the service standards for Customer programs/projects - Drive service and quality performance in line with Service Level Agreements and priorities. - Provide customers with a pro-active customer service including; - Proactive management of undeliverable shipments from end to end - Alerting customers to service suspensions or delays in transit - Contacting customers to obtain written approval for disposal - Daily and weekly reporting management - Provide the business and customers with information to ensure timely and effective resolution of all shipment/program escalations. - Contribute to the overall success of the GFPS control tower and Customers including: - Providing input and solutions to customer and team - Attending team meetings - Identifying areas for service & quality improvements - Participating in process improvement and project management teams **Skills Required**: - **Experience in GFPS, Customer Service, Key Accounts or sales support environments**: - **Strong Communication skills (English), spoken and written**: - **Excellent telephone manner**: - **Good attention to detail**: - **Strong analytical & problem solving skills**: - **Software skills (Excel, PowerPoint)**: - **Ability to work under pressure and to aggressive timescales**: - **A Level or equivalent** Benefits of working with us as a **Customer Service Advisor** - Easy transport links on the 24 hour Skylink bus service - Free parking - Ongoing training - Subsidised canteen - 29 days Holiday per year - Weekly Pay - Pension Scheme - Employed Status - Personal Accident Insurance - Mortgage references If you are interested in the **Customer Service Advisor**role please click apply. Extra Personnel is acting as an Employment Agency in relation to this vacancy.

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