Planner

3 days ago

Dartford, United Kingdom Sureserve Full time

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Scheduling jobs with customers across multiple contracts.
To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
Answer customer queries and take ownership of any issues arising through to completion.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
All associated ad-hoc administrative duties.
Essential Criteria
Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Highly proficient in MS Office, in particular Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
What we can offer you
Overtime opportunities
Salary exchange pension
Employee assistance programme
28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please let the recruiter know.

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