Customer Service Assistant

About the team:
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

What you will be doing?:
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions as requested in our branch network.

This is a rare opportunity for somebody who is confident in working various locations across the Branch Network. Not only will you be able to share your skills and knowledge with the different teams, you will also be able to build strong working relationships across different locations.

Flexibility is also key to the role, as due to business needs there may be a requirement for you to change your work location at short notice.

Your base branch will be Hempstead Branch, so this is where you work when you are not required to support another branch.

Your responsibilities will include:

- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:

- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint

The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked.

This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you

**Due to the nature of this role, access to your own car will be essential**

What's in it for you?:
We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:

- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment

Do you have the skills?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience in a customer facing environment
- Experience in cash handling
- Experience in working in financial services is desirable but not essential
- GCSE’s or equivalent in Maths and English

Next steps:

- Still on the fence? Hear from our team or explore our process: _OSB Careers_**_
Diversity, Equity & Inclusion_**
- Not sure if you meet the spec? Let us decide._
- We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds._