Customer Service Advisor

1 day ago

Exeter, United Kingdom EDF Limited Full time

**Customer Service Advisor**

**Contract type**: Permanent
**Working hours**: During training: 8:30am - 4:30pm. From week six: 9:00am - 5:00pm.
**Location**: You’ll start your training at our Exeter office (Gadeon House) for two weeks and, once completed, you’ll have the opportunity to work flexibly between home and the office.
**Closing date**: 22nd May
**Interview/assessment evening date**: 25th May & 31st May
**Start date**: 26th June
**Salary**: £23,295 + excellent benefits

**We are looking for resilient Customer Service Advisors to join our EDF Business Solutions team here at EDF with both Permanent and Fixed-Term contracts available.**

We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF, it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life.

**The opportunity**

Your purpose is to help our customers every step of the way on their energy journey, from contract signature to achieving Net Zero.

**What we’re looking for**

As a Customer Service Advisor at EDF, you’ll need to be someone who is self-motivated, calm and considerate.

We’re looking for a great listener who can communicate effectively.

**Our culture**

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity, inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re an equal opportunity and disability confident employer. If you feel comfortable sharing with us that you have a disability, you meet the minimum criteria for the role, we will guarantee you an interview.

We’ll value the difference you bring and give you opportunities to thrive and succeed and to feel you belong.

**Our benefits**
- Potential to earn 3% bonus
- 25 days annual leave plus bank holidays
- A defined contribution pension scheme
- Retail discounts and cashback deals
- Healthcare cash plan
- Technology benefits
- Government tax-free childcare

**Option to purchase**:

- Additional annual leave
- Dental insurance
- Gym membership
- Critical illness insurance
- Personal accident insurance
- Travel insurance
- Car breakdown cover
- Dining card

**Join us and together we can help Britain achieve Net Zero.

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