Donor Care Project Lead, £12.50 Per Hour

Here at Human Appeal we have an exciting opportunity for a **Donor Care Project Lead **to join our team based in Cheadle, Greater Manchester**.** **In return, you will receive a competitive salary of **£**12.50 per hour**.

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

Key duties and responsibilities of the **Donor Care Project Lead**:

- **Delivering Customer Care**
- Acting as a telephone/face-to-face hub for all stakeholders (donors, suppliers, agencies, staff) providing customers with general assistance and information, to ensure excellence in customer service and a timely response for business continuity
- Modelling how a Donor Care advisor should exhibit themselves on and off the phone and how to consistently radiate our qualities on and off the phone
- ** Supervision and Performance Monitoring**
- Keep a record of staff performances and have individual targets set per subordinate
- To have weekly meetings with the team members to discuss current performance and future plans
- Provide one-to-one support to advisors to help them deal with any issues they may be facing
- To ensure staff morale is high, creating and maintaining a positive working environment
- Establish and maintain effective working relationships with co-workers, supervisors, mangers, directors and the general public.
- Training the relevant subordinates on the team to assure they maintain immaculate customer service on and off the phones in response to the donors needs

**Administration**
- To maintain and develop new admin procedures/systems via updating records (such as absence tracker) and ensuring maintenance of physical and electronic documents/data to keep all records secure and accurate as possible for business efficient purposes
- Maintain health and safety standards by reporting hazards, antisocial behaviours, CCTV observations to the relevant personnel.
- Provide secretarial support including transcribing, arranging and participating in meetings, minute taking, follow up filing/data input, routing correspondence, drafting and circulating communications as required, securing/keeping confidential sensitive information. All to allow efficient meetings and secure distribution of confidential information
- Updating/inputting transactions onto all logs/systems including Salesforce, DMS, AMS, absence tracker, receipts log, return mail, cheques, to ensure records are secure and accurate as possible for business efficiency purposes

What were looking for in our **Donor Care Project Lead**:

- GCSE level Maths and English with college level education
- 1-2 years of similar experience
- Passionate and knowledgeable about the international development sector

This would be an ideal role for an experienced Donor Care Project Lead looking to make a difference in a rewarding role within the Charity Sector

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**A Little Bit About Human Appeal**

We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor Heres why:
**What our CEO Says**:

- We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity_

Dr Mohamed Ashmawey

**What our Staff Say**:

- At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen_

Simon, Systems and Reporting Manager
- I have been working at Human Appeal for many years I believe in the cause we are working for. I believe in the charity sector and I believe in the reward we get for helping our fellow human beings in desperate need_

Insaf, Finance Lead
- Working as a fundraiser, every day is different. It can be challenging, but when youre working tirelessly and raising funds to help those in need, its an amazing feeling_

Adnan, Fundraising Coordinator
- I saw an opportunity to assist in helping people across the world with the excellent work Human Appeal carries out. I enjoy working with so many talented people in a fast-moving environment_

Steve, Procurement Manager

**Our Greatest Achievements Include**:

- Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship programme has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.
- Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistans worst flooding in a decade during its last monsoon season.
- Protecting the health of mothers and their children in war-torn Syri