Customer Engagement Manager

2 weeks ago


Doncaster, United Kingdom Office Angels Full time

**About the role**

A great position has become available to join one of Doncaster's leading companies, who deliver technology and supply chain solutions. As a part of their Customer Service team, you'll be responsible for creating and maintaining important relationships withcustomers, both potential and existing; the role is to act as an essential connection point between the company and the customer.

You'll have good customer and market knowledge and the ability to work independently.

**Position**: Customer Engagement Manager

**Location**: Doncaster / hybrid working

**Contract**: Full time - Permanent | 37 hours per week

**Salary**: £35,000pa

**Hours**: Monday - Friday 8:30am-4:30pm

Perks: 25 Days Holiday + bank holidays, hybrid working (2 days per week at home), Cycle to work scheme, Employee Assistance Programme (EAP), Pension and much more

Responsibilities Include
- Employ and develop existing business from focused customers through support of the Sales and Customer Service teams.
- Have good understanding and knowledge of the company's product and services.
- Support the Sales Team by controlling customer relationships certified by the company standard.
- Ensure combined practice is taking place to correctly deliver the Customer Engagement System.
- Train and coach of the CRM system with your colleagues.
- Manage correspondence with customers through the complaints process.

About you
- A background in customer service or sales.
- Extensive experience operating in both an internal and external environment.
- Customer Engagement System (CRM) knowledge.
- Development, management, and training experience in CRM systems.

Next steps

Please submit your CV today. If you require further support then contact Jess Nortrop on

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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