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Country Club

2 weeks ago

Ripon, United Kingdom Swinton Park Hotel Full time

**Country Club & Spa Reception Supervisor**

**Full Time 40 hours per week, working 5 days over 7 (to include weekends on a rota basis)**

**Up to £26,000 per annum plus service charge**

We are looking for a dedicated and experienced Country Club and Spa Reception Supervisor to lead our front desk team and ensure an exceptional first impression for all visitors.

**_
Who we are:_**

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.

As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.

**_ The Role: As Spa Receptionist you will:_**
- Oversee daily operations at the reception desk, ensuring smooth and efficient service.
- Provide leadership and support to the reception team, including training and mentoring.
- Welcome members and guests warmly and professionally, addressing inquiries and resolving issues promptly.
- Manage bookings, appointments, and reservations accurately using our system.
- Ensure the reception area is clean, organized, and reflective of the club's high standards.
- Handle escalated complaints or feedback effectively, maintaining a positive image of the club.
- Monitor and report on key performance indicators, such as customer satisfaction and team performance.
- Collaborate with other departments to coordinate seamless service delivery.

**We are looking for**:

- Proven experience in a supervisory or leadership role, preferably in hospitality or a luxury environment.
- Outstanding interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in front desk systems and software (e.g., booking platforms).
- A polished and professional appearance and demeanor.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required.
- A commitment to delivering exceptional customer experiences.

**Package description**:

- Competitive Salary
- 30 days annual leave (including bank holidays) increasing with service
- Summer Party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Complimentary meal when on duty
- Refer a friend scheme
- Full Uniform
- Free Car Parking
- Up to 50% discount in our restaurants and up to 50% discount on Spa Treatments
- Friends and Family discounts on overnight accommodation
- Learning & Development opportunities to grow and progress through our business