Brunch/ Morning Supervisor

**Brunch/ Morning Supervisor - **Terrace Restaurant**

**Full Time **40 hours per week, 9am - 5pm (to include weekends)**

**£25,000 per year (pro-rata), plus service charge**

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The Role:_**
- Engaging with guests and team members to meet and exceed their needs
- Making sure the ambiance and standards of presentation within the restaurant, lounge areas and bar exceed expectations
- Ensuring continuous learning and development for both yourself and the team
- Identifying new ways to surprise customer and delivering the highest standard of service
- Handling any customer complaints, fulfilling duty management shifts and ensuring any service recovery is completed to the guest’s satisfaction
- Keeping up to date with the industry and market both locally and nationally
- Proactively instilling the Swinton Estate values in every interaction with staff and guests alike

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- Experienced at a similar level in a red star hotel
- People focused
- Highly motivated with a can-do attitude
- Able to communicate effectively with guests and team members
- Focused on providing excellent customer service

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Who we are:_**

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.

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As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members._**

Package description
- Quarterly service charge
- 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service
- Summer party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Use of the Country Club & Spa*
- 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests*
- £75 room rate for yourself, friends & family*
- 15% discount for food & beverage or spa for family and friends*
- 15% off Swinton Estate voucher purchases*
- Refer a friend scheme up to £500.00 for a full-time member of staff
- Access to discounts, cinema tickets, days out and much more with Hospitality Rewards
- Complimentary meal when on duty
- Employee of the month awards
- Full Uniform
- Learning and Development opportunities to grow and progress through our business
- T’s & C’s apply