Customer Support

21 hours ago

North Shields, United Kingdom Redgate Lodge Full time

Are you friendly, confident, and ready to be part of an exciting new venture? DealerWay, a brand-new initiative under the Redgate Lodge Limited umbrella, is looking for someone just like you

**About Us**

DealerWay is an innovative new app that enhances the car buying and selling experience for traders. As we kick off this exciting journey, we're looking for a dynamic person to join our team. Your role will be a mix of administrative work and customer outreach. To start, you'll primarily be calling customers to check in on how they’re getting on with the DealerWay app, offering help and support as needed.

**What We’re Looking For**

We're seeking a personable and proactive individual who:
Loves chatting with people and building rapport

Is reliable, organized, and ready to take initiative

Has great customer service skills and a positive attitude

Customer-focused mindset: Enjoy interacting with customers and resolving their issues promptly and professionally.

IT literacy: Able to use Sage, MS Word, Excel, and Outlook for basic office tasks (e.g., creating letters, updating spreadsheets).

**Your Role**

Making outbound calls to DealerWay customers to ensure they’re happy with the app

Assisting customers with any questions or issues they may have

Performing light admin duties to help keep things running smoothly

Customer support: Offer guidance and assistance to customers throughout the purchasing and selling process, ensuring they have a smooth experience.

Coordinate advertisements: Approve and manage online vehicle listings to ensure accuracy.

**Why Join Us?**

This is not just another admin role. DealerWay is at the beginning of an exciting journey, and we don't know where this could lead — the future is full of potential Whether you’re interested in sales, marketing, tech, or something else, this role could open doors to many different avenues as DealerWay grows.

If you're enthusiastic, chatty, and excited about the opportunity to grow with a brand-new business, we want to hear from you

**Experience and Education**

GCSE's or equivalent (required)

Experience in office admin within the motor trade (preferred)

Office experience: 1 year (preferred)

Customer service: 1 year (preferred)

**Benefits**

In addition to the salary and key information listed at the top of this advert, you can expect:
20 days holiday plus bank holidays with additional day rewarded for your birthday if it falls on a weekday

Company events

Company pension

Free parking

Schedule: Monday to Friday

**Job Types**: Full-time, Permanent

Pay: £22,173.00-£23,795.00 per year

**Job Types**: Full-time, Permanent

Pay: £22,173.00-£23,795.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: Customer Support & Admin Assistant

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