Customer Service Advisor
2 weeks ago
A fabulous permanent role is now available for a leading niche motor insurance company based in North Shields.
Full Training will be given.
**The Role**:
Manages inbound telephone calls from policyholders and third party's in a professional manner to quickly ascertain any liability and move forward in a positive manner encapsulating all the relevant information to reduce any potential costs to the claim.
Makes outbound calls when appropriate to assist in promoting early closure of files.
Accurate data recording allowing speedy process of claims through to closure to obtain optimum settlement in accordance with targets and statutory limits.
Accurate setting up of new claims with all preliminary tasks completed
Liaise with Engineer/claims investigators to achieve resolution of claim
Arrange hire on instructor cases and liaises with rentals
Deal with solicitors and accident management companies
Communicate with brokers
Effectively deal with incoming phone calls without having to refer to back office Team.
**The Person**:
Previous Customer Services experience
Good communication skills
Assertive telephone manner
Ability to take ownership
Ability to work under pressure
Ability to identify potential fraudulent claims
Pro active approach to capture third parties by phone
Great office working hours on a shift basis between 9am - 5pm Monday to Friday (35 hours per week)
Free Parking, 25 days holiday plus bank holidays + other benefits
Starting salary £19,500 rising to £20,000 after 6 months probationary period, rising to £21,000 per annum after first years service.
North Shields - excellent publilc transport links
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