Customer Service Advisor

2 weeks ago


North Shields, United Kingdom GLM Business Support Ltd Full time

A fabulous permanent role is now available for a leading niche motor insurance company based in North Shields.

Full Training will be given.

**The Role**:
Manages inbound telephone calls from policyholders and third party's in a professional manner to quickly ascertain any liability and move forward in a positive manner encapsulating all the relevant information to reduce any potential costs to the claim.

Makes outbound calls when appropriate to assist in promoting early closure of files.

Accurate data recording allowing speedy process of claims through to closure to obtain optimum settlement in accordance with targets and statutory limits.

Accurate setting up of new claims with all preliminary tasks completed

Liaise with Engineer/claims investigators to achieve resolution of claim

Arrange hire on instructor cases and liaises with rentals

Deal with solicitors and accident management companies

Communicate with brokers

Effectively deal with incoming phone calls without having to refer to back office Team.

**The Person**:
Previous Customer Services experience

Good communication skills

Assertive telephone manner

Ability to take ownership

Ability to work under pressure

Ability to identify potential fraudulent claims

Pro active approach to capture third parties by phone

Great office working hours on a shift basis between 9am - 5pm Monday to Friday (35 hours per week)

Free Parking, 25 days holiday plus bank holidays + other benefits

Starting salary £19,500 rising to £20,000 after 6 months probationary period, rising to £21,000 per annum after first years service.

North Shields - excellent publilc transport links



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