Customer Service Advisor
7 days ago
**Salary**: £22,000 - £24,000 (D.O.E)
**Location**: North Shields - NE29 7ST
**Working Hours**: Monday - Friday (9am - 5:30pm)
**Job Purpose**
The role of **Client Service Executive** is really important to us. You will be responsible for operate within our Mobile Service Team as part of our Telecoms Division, responsible for providing internal and external customer support and delivering quality customer service to help retain and grow the Radius Connect customer base.
**Your responsibilities day to day will be**
- Answering calls from customers and dealing with general enquiries
- Providing a friendly and helpful service, displaying a passion for customer service
- Logging customer queries and maintaining up to date customer records on the system
- Working closely with the sales team when sales opportunities are identified
**What do we expect of you?**
- Previous administration experience is desirable
- The ability to prioritise tasks, with strong organisational and time management skills
- Strong communication skills
- Good knowledge of Microsoft Office Products
**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
**Heard of us?**
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
**Benefits include.**
- 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
- 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
- Company sick pay, life assurance and pension
- Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
- Friendly and supportive team working environment that encourages opportunities for self-development
- Monthly dress down days for charities chosen by our employees
- .and much more
**Still curious?**
Client Support, Telecoms, Telecommunications, Customer Support, Customer Service, Provisioning, Helpdesk, Tech Support,
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