Customer Service Advisor

**Where**: EE North Tyneside (Cobalt Business Park)

**Full time**: Permanent

**Salary**: £21,408 plus up to 15% on top of salary in incentives (pro rata for part time)

**Hourly rate**:£10.98

**The Role - Customer Service Collections**

**Full Time Roles Available **

Are you someone who takes pride in building relationships and making a real difference to people lives?

We are looking for people like you to join our frontline Customer Service Collections team as an advisor. You will work in a truly **special** part of our business by really being there for our customers. Whether its questions about their bill or helping them navigate through some difficult financial situations, you will build personal relationships and be there for them when they need us the most. Working as part of a team this role is about showing **empathy**, showing **compassion** and delivering the EE values.

We are more than a **team** at EE; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future With Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Our **Aspire** programme is just one example of how we can help you move your **career** forwards, and if you’d like to know more just ask

**Wondering If You're What We're Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender** **identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE.

**What's In It For You?**

Being part of the EE family brings a huge number of benefits including the below:

- **No evening working** All of our shifts range between **8am and 6pm** so you can balance your home life. To make it even better, weekend working is only one in every three weekends
- A **great** starting salary of **£21,408**, plus up to 15% on top of salary in incentives
- Our **Smart working model** which supports you to create a **flexible working** routine that works for you
- **Huge** discounts of EE & BT products including your Mobile and Broadband - saving you **hundreds** **of** **pounds** every year
- Season Ticket** Travel Loan - **Giving you the funds to** pay for your travel **to and from work up front**, helping you where it counts**:

- Brand **new** **sites** We are currently refurbing all our contact centres to make them **state of the art** and a great place to work
- Volunteering days, so you can **give back** to your local community
- Optional Private Healthcare and Dental, for **you** and the **family**:

- A share scheme where you can **invest** in the company at a **discounted** rate
- **25 days holiday** with the option to buy more
- Optional Pension scheme to **protect** your **future**:

- **Critical Illness** cover
- Gym membership **discounts**:

- **Discounts** off attractions for the **family** all year round
The smaller bits like; **free** parking on our sites, **free** tea and coffee, and even a **concierge**

**Hours Available**

**37.5hr shift patterns**:

- the Recruitment team will confirm specific shifts

**What Are You Waiting For?**

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started

EE is part of the BT Group - When we connect for good, there is no limit to what we can achieve.